Marketing Specialist Advisor (Customer Success)

Marketing Specialist Advisor (Customer Success)

Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you!

Company: Marketing Solutions

Position: Marketing Specialist Advisor (Customer Success)

Location: Mangga Besar (West Jakarta)

Type: Full-time - WFO

About Us: Our client is a Digital Marketing Solutions company (WhatsApp text marketing) , a dynamic and innovative marketing technology company that empowers consumer brands to achieve their marketing objectives through cutting-edge tools and strategies. We are seeking a Marketing Specialist Advisor to join our Customer Success team, helping our clients excel in their marketing endeavors.

Role and Responsibilities: As a Marketing Specialist Advisor (Customer Success), you will play a pivotal role in driving the success of our clients' marketing initiatives. Your responsibilities will include:

1. Onboarding: Introduce and onboard clients, primarily consumer brands, to Company’s marketing tools while catering to their unique needs.
2. Goal Setting: Collaborate with clients to develop and optimize their marketing goals and craft effective Company’s marketing plans.
3. Supervise/Execute: Work closely with clients to implement and execute their marketing plans or oversee the implementation and execution of marketing plans related to Company's marketing tools.
4. Continuous Improvement: Conduct thorough research and regularly analyze campaign performance data to offer continuous improvement suggestions for enhancing clients'marketing plans.
5. Relationship Building: Foster strong and lasting relationships with clients, acting as a trusted advisor and advocate for Company. This includes conducting regular check-ins to ensure client satisfaction and gather valuable feedback.
6. Recommendations and Reports: Provide insightful recommendations and detailed reports to the company for enhancing marketing tools and the marketing playbook. This involves monitoring and analyzing clients' marketing strategies and performance, as well as conducting necessary research.

Qualifications:

• Innovative thinker with a passion for continuous improvement.
• Adept at building and nurturing client relationships.
• Bachelor's degree in Marketing, Business, or a related field.
• Strong analytical skills with the ability to interpret and utilize data effectively.
• Excellent communication and interpersonal skills.
• Proven experience in marketing, customer success, or account management roles.
• Proficiency in marketing tools and platforms.

Why Join Us:

• Opportunity to work with diverse and exciting consumer brands.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Chance to make a significant impact on clients' marketing success.

If you are driven by the challenge of helping consumer brands succeed in their marketing efforts and possess a genuine passion for client satisfaction, we want to hear from you! Apply now by sending your resume and a cover letter detailing your relevant experience to [email protected] or [email protected]