Senior Executive, Customer Success

Role: Senior Executive, Customer Success

Level: Senior Executive

Department: Customer and Partner Success

Role type: Permanent, Full time.

Role location: Jakarta, Indonesia

Work location: Hybrid

About CaringUp

CaringUp is health and wellness technology startup, on a mission to support patients with chronic conditions and their families to live better, healthier lives. We are a team of innovators, renowned healthcare experts and technologists spread across 6 countries and 3 continents. We create the technology, services and programs that impact the lives of chronically ill patients, their families and the ecosystem that supports them – including Government, Healthcare organizations, pharmacies and payers. Our culture is centred on humility, caregiving and continuous learning.

About the role

The Customer Success Senior Executive (CSSE) will work closely with our key customers, product development and marketing teams. The CSSE is a critical part of our business growth team.

This role requires awesome planning, execution, customer service, analytical, team leadership and business development skills.

This role is responsible for the following:

• Smooth onboarding, adaption of our platform and retention of our corporate customers.
• Be hands-on and partner with customer and partner to solve issues proactively and drive business results.
• Plan and manage customer and partner onboarding campaigns with our marketing team.
• Proactively collect feedback from customers and partners.
• Creating training and onboarding material.
• Managing client retention programs, including planning and execution aspects of the programs.
• Communicate clear and in a timely manner – internally and with customers and partners.

Our ideal candidate will have:

• Strong initiative, excellent planning and delivery skills.
• Excellent written and verbal communication and presentation skills in English and Bahasa Indonesia – additional languages will be a bonus.
• 3+ years of experience in a similar client facing role, preferably in the Healthcare, Insurance or Pharma.
• Able to deliver results through ambiguity and meet tight timelines.
• 2+ years of experience in planning and executing projects/programs. Relevant project management certifications will be a clear advantage.
• Meticulous, analytical, and able to multi-task under fast-paced environment.
• At least a good Bachelor’s degree in relevant field.

What’s in it for you :

• Hybrid and flexible working environment
• Permanent and full-time position
• Compensation is competitive and negotiable; Base salary + performance bonus + benefits allowance