Register
Recruit Create CV

Senior Customer Success Manager Jobs

Customer Success Manager Jobs
By Mambu At Indonesia
Recent work experience in a business based on Software-as-a-Service (SaaS) products and services
Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking/Financial Services space.
A consistent track record of achieving targets and goals, preferably in a sales setting.
You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates.
You are an excellent communicator.
Customer Success Manager, Lark
By Lark At Jakarta Raya, Indonesia
You'll be responsible for onboarding and guiding customers across the APAC region, ensuring a seamless implementation experience.
Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
You have prior startup experience, showcasing your adaptability and an entrepreneurial mindset.
You have relevant product and customer-facing experience in a B2B Customer Success role within the SaaS/IT industry.
Long-term growth opportunities and the potential to expand responsibilities.
Your role involves delving into customer business goals and KPIs, shaping a successful partnership launch that resonates with their objectives.
Scale Customer Success Manager
By Remote At Indonesia
The opportunity of Account Management and long term Customer relationship management.
The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.
Experience working with a large book of clients (70+).
Successful experience writing, speaking, and presenting to customers and stakeholders.
You'll report to: Manager of Customer Success
Senior Executive, Customer Success
By CaringUp At Jakarta Raya, Indonesia
2+ years of experience in planning and executing projects/programs. Relevant project management certifications will be a clear advantage.
Plan and manage customer and partner onboarding campaigns with our marketing team.
3+ years of experience in a similar client facing role, preferably in the Healthcare, Insurance or Pharma.
Strong initiative, excellent planning and delivery skills.
Excellent written and verbal communication and presentation skills in English and Bahasa Indonesia – additional languages will be a bonus.
Compensation is competitive and negotiable; Base salary + performance bonus + benefits allowance
Customer Success Manager Enterprise (Apac Market)
By Semrush At Indonesia
Proactive relationship management with accounts to maintain overall customer health
This offer stands for the remote work format. Digital nomadism, #wfh – call it what you like ;)
Knowledge of English on a native/near-native level
Technical knowledge of digital marketing (SEO, Content Marketing, Advertising, etc)
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Customer Success Manager (Data & Ai)
By IBM At Area DKI Jakarta, Indonesia
Experience with enterprise software implementations/operation/presale in Data Management / Data Science / Big Data / AI / or similar.
Serves as a trusted technical expert for customers cloud migration and deployment of C&CS Growth Offerings
Conduct workshops with customer to align IT architecture, integration & migration requirements
Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
Deeply understand customer business and technology needs; become the face of IBM to the customer
Customer Success Manager(Digital Marketing)
By Clickmatix At Bali, Indonesia
Strong organisational skills, time management and attention to detail
Well-rounded knowledge of digital marketing, including SEO, Google Ads, Facebook Ads, and Conversion Rate Optimisation.
At a minimum of 4+ years experience in a digital marketing agency
Excellent communication, interpersonal, and relationship-building skills
Strong analytical skills and ability to draw conclusions and determine strategies based on data
Expand your skills and lead your own portfolio of clients.
Customer Success Manager, Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Customer Success Manager | Traditional Chinese Speaker
By goFLUENT At Jakarta Raya, Indonesia
Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
At least 5 years experience in managerial level
Experience with working in customer service
Must demonstrate excellent oral communication skills
Must have excellent customer service skills and passionate about quality of service;
Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
Customer Success Manager Jobs
By PT. Sumber Makmur Surya Perkasa (SMS Perkasa) At Surabaya, Indonesia
Minimum 5 years of experience in sales or relevant positions.
Demonstrated leadership and coaching abilities, with a proven track record of driving sales performance and meeting targets.
Excellent communication, negotiation, and interpersonal skills.
In-depth knowledge of sales strategies, techniques, and best practices.
Strong organizational and resource allocation skills to maximize team productivity.
create a seamless customer experience by leading two distinct sales teams to meet strategic goals
Customer Success Manager Jobs
By LotusFlare At Area DKI Jakarta, Indonesia
4 to 7 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience preferred
Engage with product teams to translate customer feedback into product requirements.
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Experience supporting deployments with large enterprise customers across tens of thousands of users
Develop metrics for success and review progress during internal OKR process & customer’s quarter business review process (QBR)
Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
Customer Success Manager, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Customer Success Manager Jobs
By VIDA Digital Identity At Jakarta, Indonesia
Collect customer feedback and use it to inform product development and improve the overall customer experience.
Develop and maintain strong relationships with our customers, acting as their main point of contact.
Understand our customers' goals and business objectives and provide solutions to help them achieve their desired outcomes.
Monitor customer integrations to ensure VIDA services are implemented in a timely manner.
Monitor customer usage and identify areas for improvement to help drive customer success.
Provide training (if needed) to ensure they are able to effectively use our products and services.
Customer Success Manager Id
By Volopay At Area DKI Jakarta, Indonesia
Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
1 to 3+ years experience as a Customer Success Manager or SaaS environment targeting SMBs or mid-market companies
Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial)
Strong interpersonal skills and an ability to build rapport with customers
Open to work and stretch as per business requirements
Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
Customer Success Manager (Balikpapan)
By iSeller At Balikpapan, Indonesia
Have a Bachelor’s Degree or equivalent experience
1 year relevant job experience with a proven excellence track record
An ability and desire to learn new skills quickly
Strong analytical, assessment, and problem-solving skills
Fluent written and spoken English
Self-starter, ability to work with limited supervision, multi-tasker
Customer Success Manager, Global Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Customer Success Manager (Indonesian Speaking)
By SoftwareOne At Area DKI Jakarta, Indonesia
Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.
Minimum 8+ years of experience.
Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.
Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.
Customer Success Manager Jobs
By ADVANCE.AI At Jakarta Raya, Indonesia
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Assist in creating training courses and educational materials for other members of the department
Experience working with brand image and promoting value through customer experience
Technical skills required as they relate for the use of the product to service to be solid
Strong organization and presentation skills
Develop healthy customer relationship that promotes retention and loyalty.
Customer Success Manager Ii, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Customer Success Senior Manager
By Darwinbox At Area DKI Jakarta, Indonesia
9+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
Manage a team of techno-functional consultants and provide recommendations on the process to Darwinbox’s enterprise clients
Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own
Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
Gather feedback on product experience during the entire customer lifecycle via targeted surveys
MBA/PGDM (preferably in HR) or relevant work experience after graduation

Are you looking for an exciting opportunity to make a real impact in a fast-growing company? We are looking for a Senior Customer Success Manager to join our team and help us drive customer success and satisfaction. You will be responsible for developing and executing strategies to ensure our customers have a positive experience with our products and services. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview A Senior Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing exceptional customer service and support. They are responsible for developing and maintaining relationships with customers, understanding customer needs, and providing solutions to meet those needs. They must be able to identify customer needs and develop strategies to meet those needs. Detailed Job Description The Senior Customer Success Manager is responsible for providing exceptional customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to develop and maintain relationships with customers, understand customer needs, and provide solutions to meet those needs. They must be able to identify customer problems and develop solutions to address those problems. They must be able to provide customer feedback to the company and recommend changes to improve customer satisfaction. They must be able to provide training and support to customers. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to identify customer needs and develop strategies to meet those needs
• Ability to provide customer feedback and recommend changes to improve customer satisfaction
• Ability to provide training and support to customers
• Ability to identify customer problems and develop solutions to address those problems
Job Knowledge
• Knowledge of customer service and support processes
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software
• Knowledge of customer needs and how to meet those needs
• Knowledge of customer feedback and how to use it to improve customer satisfaction
Job Experience
• 5+ years of customer service or customer success experience
• Experience with customer relationship management (CRM) systems
• Experience with customer service software
• Experience in developing and maintaining relationships