Customer Success Manager Jobs

LotusFlare (“LF”) thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Customer Success Managers to engage, retain, and enable LF customers. Our Customer Success team serves as the voice for our customers within LF, guiding them along a path to success and engaging resources across LF product & engineering to accelerate the adoption and expansion of LF’s DNO™ & Growth Platform.

As a Success Manager, you are ultimately responsible for on-boarding new customers, and through your partnership, customers will derive maximum value from their investments using LF products & services, leading to project success, retention, and renewal. Customer Success is essential to improved revenue and overall company growth.

Responsibilities

• Help drive customer references and case studies
• Engage with product teams to translate customer feedback into product requirements.
• Develop metrics for success and review progress during internal OKR process & customer’s quarter business review process (QBR)
• Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
• Work with enterprise customers to develop a success plan that outlines how LF will be addressing their critical need both immediately and in the future
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Drive usage, adoption and value realization of LF products and services in order to retention and NPS of LF

Requirements

• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Bachelor’s Degree
• You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• Experience supporting deployments with large enterprise customers across tens of thousands of users
• Ability to travel to client site (roughly 25% travel required)
• 4 to 7 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience preferred
• You consider project management a strength and have experience using internal resources and stakeholders to execute against deadlines within a complex organization
• Consistent track record of highly-professional customer service in a dynamic, start-up environment

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