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Enterprise Customer Success Manager Jobs

Customer Success Manager Jobs
By Mambu At Indonesia
Recent work experience in a business based on Software-as-a-Service (SaaS) products and services
Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
Successfully managing long-term account relationships at all organisational levels (C level, IT, Operational) in the Banking/Financial Services space.
A consistent track record of achieving targets and goals, preferably in a sales setting.
You excel working across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates.
You are an excellent communicator.
Customer Success Manager, Lark
By Lark At Jakarta Raya, Indonesia
You'll be responsible for onboarding and guiding customers across the APAC region, ensuring a seamless implementation experience.
Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
You have prior startup experience, showcasing your adaptability and an entrepreneurial mindset.
You have relevant product and customer-facing experience in a B2B Customer Success role within the SaaS/IT industry.
Long-term growth opportunities and the potential to expand responsibilities.
Your role involves delving into customer business goals and KPIs, shaping a successful partnership launch that resonates with their objectives.
Scale Customer Success Manager
By Remote At Indonesia
The opportunity of Account Management and long term Customer relationship management.
The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.
Experience working with a large book of clients (70+).
Successful experience writing, speaking, and presenting to customers and stakeholders.
You'll report to: Manager of Customer Success
Customer Success Manager Enterprise (Apac Market)
By Semrush At Indonesia
Proactive relationship management with accounts to maintain overall customer health
This offer stands for the remote work format. Digital nomadism, #wfh – call it what you like ;)
Knowledge of English on a native/near-native level
Technical knowledge of digital marketing (SEO, Content Marketing, Advertising, etc)
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Customer Success Manager (Data & Ai)
By IBM At Area DKI Jakarta, Indonesia
Experience with enterprise software implementations/operation/presale in Data Management / Data Science / Big Data / AI / or similar.
Serves as a trusted technical expert for customers cloud migration and deployment of C&CS Growth Offerings
Conduct workshops with customer to align IT architecture, integration & migration requirements
Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
Deeply understand customer business and technology needs; become the face of IBM to the customer
Customer Success Manager(Digital Marketing)
By Clickmatix At Bali, Indonesia
Strong organisational skills, time management and attention to detail
Well-rounded knowledge of digital marketing, including SEO, Google Ads, Facebook Ads, and Conversion Rate Optimisation.
At a minimum of 4+ years experience in a digital marketing agency
Excellent communication, interpersonal, and relationship-building skills
Strong analytical skills and ability to draw conclusions and determine strategies based on data
Expand your skills and lead your own portfolio of clients.
Customer Success Manager, Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Enterprise Account Manager Jobs
By PT. EP-TEC Solutions Indonesia At Area DKI Jakarta, Indonesia
·Must have min 2 years of experience as Account Manager in handling corporate/B2B sales
Excellent communication, negotiation, and presentation skill
Take a client’s requirements and assist with plans to meet those requirements.
Manage a client’s projects from beginning to end.
·Min S1 graduate from any major.
perience in dealing with customers from
Customer Success Manager | Traditional Chinese Speaker
By goFLUENT At Jakarta Raya, Indonesia
Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
At least 5 years experience in managerial level
Experience with working in customer service
Must demonstrate excellent oral communication skills
Must have excellent customer service skills and passionate about quality of service;
Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
Customer Success Manager Jobs
By PT. Sumber Makmur Surya Perkasa (SMS Perkasa) At Surabaya, Indonesia
Minimum 5 years of experience in sales or relevant positions.
Demonstrated leadership and coaching abilities, with a proven track record of driving sales performance and meeting targets.
Excellent communication, negotiation, and interpersonal skills.
In-depth knowledge of sales strategies, techniques, and best practices.
Strong organizational and resource allocation skills to maximize team productivity.
create a seamless customer experience by leading two distinct sales teams to meet strategic goals
Customer Success Manager Jobs
By LotusFlare At Area DKI Jakarta, Indonesia
4 to 7 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience preferred
Engage with product teams to translate customer feedback into product requirements.
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Experience supporting deployments with large enterprise customers across tens of thousands of users
Develop metrics for success and review progress during internal OKR process & customer’s quarter business review process (QBR)
Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty
Emerging Enterprise Account Manager, Apj Holdback
By Amazon Web Services (AWS) At Area DKI Jakarta, Indonesia
Manage numerous accounts concurrently & strategically
Drive revenue and market share in a defined territory
Impact market awareness in the Indonesia market
Exceed a set business objectives
Develop and execute against a comprehensive territory plan
Create & articulate compelling value propositions around AWS services
Customer Success Manager, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Customer Success Manager Jobs
By VIDA Digital Identity At Jakarta, Indonesia
Collect customer feedback and use it to inform product development and improve the overall customer experience.
Develop and maintain strong relationships with our customers, acting as their main point of contact.
Understand our customers' goals and business objectives and provide solutions to help them achieve their desired outcomes.
Monitor customer integrations to ensure VIDA services are implemented in a timely manner.
Monitor customer usage and identify areas for improvement to help drive customer success.
Provide training (if needed) to ensure they are able to effectively use our products and services.
Customer Success Manager Id
By Volopay At Area DKI Jakarta, Indonesia
Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
1 to 3+ years experience as a Customer Success Manager or SaaS environment targeting SMBs or mid-market companies
Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial)
Strong interpersonal skills and an ability to build rapport with customers
Open to work and stretch as per business requirements
Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
Customer Success Manager (Balikpapan)
By iSeller At Balikpapan, Indonesia
Have a Bachelor’s Degree or equivalent experience
1 year relevant job experience with a proven excellence track record
An ability and desire to learn new skills quickly
Strong analytical, assessment, and problem-solving skills
Fluent written and spoken English
Self-starter, ability to work with limited supervision, multi-tasker
Customer Success Manager, Global Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Customer Success Manager (Indonesian Speaking)
By SoftwareOne At Area DKI Jakarta, Indonesia
Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.
Minimum 8+ years of experience.
Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.
Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.
Customer Success Manager Jobs
By ADVANCE.AI At Jakarta Raya, Indonesia
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Assist in creating training courses and educational materials for other members of the department
Experience working with brand image and promoting value through customer experience
Technical skills required as they relate for the use of the product to service to be solid
Strong organization and presentation skills
Develop healthy customer relationship that promotes retention and loyalty.
Customer Success Manager Ii, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities

Are you passionate about helping customers succeed? We are looking for an experienced Enterprise Customer Success Manager to join our team and help our customers reach their goals. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a proven track record of success in customer success management, we want to hear from you!

Overview The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. Detailed Job Description The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. The Enterprise Customer Success Manager will work closely with the sales, marketing, and product teams to ensure customer success. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
• Knowledge of customer service and support processes
Job Experience
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Responsibilities
• Develop and execute strategies to ensure customer satisfaction and loyalty
• Drive customer adoption and usage of the company’s products and services
• Work closely with the sales, marketing, and product teams to ensure customer success
• Monitor customer usage and engagement metrics
• Identify customer needs and develop solutions to address them
• Provide customer service and support
• Develop and maintain customer relationships