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Enterprise Customer Success Manager Jobs in Kab. Bekasi, West Java

Customer Success Manager, Lark
By Lark At Jakarta Raya, Indonesia
You'll be responsible for onboarding and guiding customers across the APAC region, ensuring a seamless implementation experience.
Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
You have prior startup experience, showcasing your adaptability and an entrepreneurial mindset.
You have relevant product and customer-facing experience in a B2B Customer Success role within the SaaS/IT industry.
Long-term growth opportunities and the potential to expand responsibilities.
Your role involves delving into customer business goals and KPIs, shaping a successful partnership launch that resonates with their objectives.
Customer Success Manager, Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Customer Success Manager | Traditional Chinese Speaker
By goFLUENT At Jakarta Raya, Indonesia
Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
At least 5 years experience in managerial level
Experience with working in customer service
Must demonstrate excellent oral communication skills
Must have excellent customer service skills and passionate about quality of service;
Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
Customer Success Manager, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Customer Success Manager Jobs
By VIDA Digital Identity At Jakarta, Indonesia
Collect customer feedback and use it to inform product development and improve the overall customer experience.
Develop and maintain strong relationships with our customers, acting as their main point of contact.
Understand our customers' goals and business objectives and provide solutions to help them achieve their desired outcomes.
Monitor customer integrations to ensure VIDA services are implemented in a timely manner.
Monitor customer usage and identify areas for improvement to help drive customer success.
Provide training (if needed) to ensure they are able to effectively use our products and services.
Customer Success Manager, Global Smb
By Braze At Jakarta, Indonesia
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Collaborate with Customer Onboarding Managers and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
You have experience managing a large number of accounts with a “Tech-Touch” rather than a “High-Touch” level of engagement.
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Global presence, dog-friendly offices, and remote availability
Customer Success Manager Jobs
By ADVANCE.AI At Jakarta Raya, Indonesia
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Assist in creating training courses and educational materials for other members of the department
Experience working with brand image and promoting value through customer experience
Technical skills required as they relate for the use of the product to service to be solid
Strong organization and presentation skills
Develop healthy customer relationship that promotes retention and loyalty.
Customer Success Manager Ii, Enterprise
By Braze At Jakarta, Indonesia
You have excellent time management skills
2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Enterprise Account Manager Jobs
By Hewlett Packard Enterprise At Jakarta, Indonesia
Typically 6-10+ years account management experience.
University or Bachelor’s Degree preferred, or equivalent experience. Engineering or technology education, advanced degree or MBA desired.
Leads complex sales engagements, project management and coordination to meet deadlines.
Experience in IT industry preferred. Experience working within an IT department and/or working within customers is a plus.
Experience in vertical industry preferred.
Experience in different sales roles is a plus.

Are you passionate about helping customers succeed? We are looking for an experienced Enterprise Customer Success Manager to join our team and help our customers reach their goals. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a proven track record of success in customer success management, we want to hear from you!

Overview The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. Detailed Job Description The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. The Enterprise Customer Success Manager will work closely with the sales, marketing, and product teams to ensure customer success. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of enterprise software solutions
• Knowledge of customer service and support processes
Job Experience
• 5+ years of customer success experience
• Experience working with enterprise customers
• Experience with customer success software solutions
Job Responsibilities
• Develop and execute strategies to ensure customer satisfaction and loyalty
• Drive customer adoption and usage of the company’s products and services
• Work closely with the sales, marketing, and product teams to ensure customer success
• Monitor customer usage and engagement metrics
• Identify customer needs and develop solutions to address them
• Provide customer service and support
• Develop and maintain customer relationships