Enterprise Customer Success Manager Jobs in Kab. Tangerang, Banten , Employment

Are you passionate about helping customers succeed? We are looking for an experienced Enterprise Customer Success Manager to join our team and help our customers reach their goals. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a proven track record of success in customer success management, we want to hear from you!

Overview The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. Detailed Job Description The Enterprise Customer Success Manager is responsible for managing the customer success process for enterprise customers. This includes developing and executing strategies to ensure customer satisfaction and loyalty, as well as driving customer adoption and usage of the company’s products and services. The Enterprise Customer Success Manager will work closely with the sales, marketing, and product teams to ensure customer success. Job Skills Required

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Ability to manage multiple projects and prioritize tasks

• Knowledge of customer success best practices

• Knowledge of customer relationship management (CRM) systems

• Knowledge of enterprise software solutions

Job Qualifications

• Bachelor’s degree in business, marketing, or related field

• 5+ years of customer success experience

• Experience working with enterprise customers

• Experience with customer success software solutions

Job Knowledge

• Knowledge of customer success best practices

• Knowledge of customer relationship management (CRM) systems

• Knowledge of enterprise software solutions

• Knowledge of customer service and support processes

Job Experience

• 5+ years of customer success experience

• Experience working with enterprise customers

• Experience with customer success software solutions

Job Responsibilities

• Develop and execute strategies to ensure customer satisfaction and loyalty

• Drive customer adoption and usage of the company’s products and services

• Work closely with the sales, marketing, and product teams to ensure customer success

• Monitor customer usage and engagement metrics

• Identify customer needs and develop solutions to address them

• Provide customer service and support

• Develop and maintain customer relationships