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Customer Loyalty Specialist Night Support Yogyakarta
Company | Ninja Van |
Address | Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi Truk |
Expires | 2023-10-30 |
Posted at | 9 months ago |
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
- As a Customer Loyalty Specialist, you will be the bridge between Ninja’s warehouse and shipper support divisions. You will be working with multiple stakeholders to maximize operational efficiency and diminish problematic parcel rates, conduct investigation to ensure on time investigation resolutions and deep dive analysis on operations gaps/issue
- Strong drive for continuous improvement, willing to go the extra mile, all-hands mentality
- A strong sense of ownership when working both independently and as a part of a team
- Excellent communication skills to communicate with stakeholders with different background
- Keen analytical outlook with a solid command of Microsoft PowerPoint, Excel, and G-Suite
- Have at least 2 years of experience as recovery specialist, and if it was a start-up company will be advantageous
- Able to work at midnight (working hours 10 PM - 06 AM)
- Able to work WFO at Ninja Xpress Umbulharjo Yogyakarta
- Ability to take initiative in a constantly-changing work environment
-
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