Customer Loyalty Team Jobs

The Company

TADA (usetada.com) helps businesses improve sustainability by retaining their customers better. It is an end-to-end customer retention platform that brings together customer data and behavior from online and offline channels to launch and manage a revenue-centric retention program. Established in 2012, present in several countries in Southeast Asia. Our vision is to be the most impactful customer retention platform in the region. TADA has successfully been trusted by and integrated with 400+ Global Companies across fast-growing industries.

The Candidate

• Has experience in a Customer Services role
• Min bachelor’s degree from a reputable university.

The Role

• Ensure all processes meet the standardized regulations.
• Ensure all incoming complaints are processed in a timely manner.
• Ensure complaints are handled until completion.
• Acknowledge the purpose of Tada products.

What We Offer

• A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser.
• We aim to create an entrepreneur out of our team, where we are committed to supporting learning and development aspirations within and outside of our organization.
• Sabbatical program of 15 days blocked leaves every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
• A high degree of autonomy and freedom of creativity in a welcoming environment.

Our Values

• Growth Mindset
• Think and Act Like an Owner
• Be Helpful
• Do What You Say You'll Do
• Be Open, Honest, and Constructive

If you are up for the challenge, we hope you will join the team and take part in our journey to be the Most Impactful CRP in the region.