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Customer Loyalty Specialist Yogyakarta
Company | Ninja Van |
Address | Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi Truk |
Expires | 2023-07-02 |
Posted at | 11 months ago |
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
- As a Customer Loyalty Specialist, you will be the bridge between Ninja’s warehouse and shipper support divisions. You will be working with multiple stakeholders to maximize operational efficiency and diminish problematic parcel rates, conduct investigation to ensure on time investigation resolutions and deep dive analysis on operations gaps/issue
- Able to work at Pancoran, South Jakarta
- Have at least 2 years of experience as recovery specialist, and if it was a start-up company will be advantageous
- Strong drive for continuous improvement, willing to go the extra mile, all-hands mentality
- A strong sense of ownership when working both independently and as a part of a team
- SQL or Python knowledge is a plus
- Ability to take initiative in a constantly-changing work environment
- Keen analytical outlook with a solid command of Microsoft PowerPoint, Excel, and G-Suite
- Excellent communication skills to communicate with stakeholders with different background
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