Customer Service Support Specialist Jobs
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Customer Support Specialist Jobs
By Locus
At Jakarta Raya, Indonesia
Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Service Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!
Overview Customer Service Support Specialists are responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries and complaints in a timely and professional manner. Detailed Job Description Customer Service Support Specialists are responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries and complaints in a timely and professional manner. They must be able to troubleshoot customer issues, provide solutions, and escalate issues to the appropriate personnel. They must also be able to provide product information and answer customer questions. Job Skills Required• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions
• Ability to escalate issues to the appropriate personnel
• Ability to provide product information
• Ability to answer customer questions
• Knowledge of customer service principles and practices
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to work independently
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide customer service and technical support to customers
• Troubleshoot customer issues and provide solutions
• Escalate issues to the appropriate personnel
• Provide product information and answer customer questions
• Follow customer service policies and procedures
• Maintain customer service records
• Monitor customer service trends and best practices
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