Customer Service Specialist ( Cikarang Area )

RESPONSIBILITIES :

• Analyse and investigate the problem/barrier occurred in the transaction process.
• Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager.
• Process and monitor orders.
• Handling the after-sales inquiries in accordance to after sales requirement and procedure.
• Maintain communication and provide necessary information on the delivery process to the Customer.
• Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint.
• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
• Handle the Customer’s inquiry.
• Social Media management and customer engagement.
• Promotion product by doing live streaming
• Regularly send the promotion messages to old customer based on actual store contents.
• Customer relationship management.
• Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days.

REQUIREMENTS :

• Adaptability, initiative, and stress tolerance;
• Good communication skills - verbal and written, listening skills;
• Must be able to speak English actively;
• Attention to detail and accuracy;
• Willing to work in shifting;
• Excellent fresh graduates are welcomed;
• Preferable at least 1 year of e-commerce customer service or offline sales experience;
• Familiar with the basic process and basic knowledge of shopping platform;
• Willing to be placed in Cikarang area.