Customer Service Specialist Jobs

As a Customer Care Specialist you will be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationship with Customer, act as the Voice Of the Customer within Oatside and manage the sales order process through shipment for assigned customers and affiliates.

Main responsibilities:

• Execute Customer Care strategy and follow guidelines

• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

• Subject matter expertise

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate

• Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.

• Actively work with the customer care team on customer relationship and delivering superior customer experience

• Day to day communication and collaboration with customers, operations, sales.

• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

• When applicable determine corrective action with the help of the Support Office

• Prepare Debit and Credit notes, process quality notifications and Customer Returns

• Manage customer expectations and building strong relationships

• Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings

• Proactively ask for and act upon Customer feedback

• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements

• Provide coverage and support accounts for other team members as necessary

• Identify the right method based on the urgency and issue

• Knows how to diffuse a difficult situation and get resolution with the customers

• Follow the new Customer/product processes and contribute to improve New customer experience