Customer Service Staff Jobs

Solusiku is a data driven consumer FinTech Company based in Jakarta, Indonesia, already registered and supervised by OJK No. KEP-28/D.05/2021The Company combines state of art big data technology with Capital 1 style risk pricing models, and use data technology to connect consumers to financial institutions and channel partners through an open consumer credit ecosystem. The company offers Indonesia borrowers an easily access to credit and a drastically improved loan application experience

Now we are looking for the candidate to fill up the position of Customer Service Staff with requirements:”

Responsibilities

Provide daily, weekly or monthly reports regarding incoming complaints.

Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved.

Manage incoming calls in large numbers

Contribute to the team by achieving the desired results.

Resolving consumer complaints by telephone, email, letter, or social media.

Managing social media platforms

Handling notifications about regulatory changes, renewals, etc.

Qualifications:

Candidate must possess at least a Bachelor's Degree.

Have at least 1 year working experience in the field / specialization in Customer Service

Have good communication and hospitality skills.

Have a good command of English.

Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending)

Able to work in individual and Team as well

Willing to work by shifting (Weekend/Holiday)

Will be place in Cyber 2 Tower