Customer Service Representative (Consumer Engagement Specialist)

As Customer Service Representative, you will act as the chief supervisor of the online boutique/s of the brand/s you manage. You will foster a highly pleasant environment for consumers to make the best buying decisions that will make them come back craving for more. Equipped with enthusiasm and skill, you will be guiding the consumer from prospecting, product inquiry, concerns, purchase, and feedback. Specifically, you will:

• Effectively and professionally manage customer queries (questions, concerns, complaints, requests, and feedback) via call, chat, e-mail, reviews, comments, and other form of communication media on the eCommerce channels and platforms we manage;
• Strategically form a well thought, thoroughly guided, and most appropriate resolution to customer queries that is effective, efficient, and timely;
• Any other duties as assigned by the management.
• Participate in learning programs, seminars, and classes for continuous knowledge gain on the latest industry trends and best practices; and
• Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient, and effective course of action for customer queries;
• Establish stronger customer relationships through courteous pre-sales services and post-sales follow-ups;

Synagie believes you will be an awesome fit for this role if you:

• Have experience in any consumer management industry (customer service, hospitality, retail, etc.); and
• Are passionate about consumer experience, innovation, beauty, fashion, and eCommerce;
• Hold a diploma/bachelor’s degree in any discipline of study.
• Willing to work on a graveyard shift