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Customer Service Representative Jobs
Company | Ringkas |
Address | Jakarta Raya, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-02 |
Posted at | 11 months ago |
Customer Service Representative
About Ringkas
Our mission is to democratize home ownership for everyone. Making homeownership simpler, faster — and most importantly, more accessible for all.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Processing orders, forms, applications, and requests.
- Communicating with customers through various channels.
- Managing a team of junior customer service representatives.
- Knowing our products inside and out so that you can answer questions.
- Ensure customer satisfaction and provide professional customer support.
- Responding promptly to customer inquiries.
- Providing feedback on the efficiency of the customer service process.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- High school diploma, general education degree, or equivalent.
- Experience working with customer support.
- Comfortable using computers.
- Ability to stay calm when customers are stressed or upset.
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