System Customer Service Jobs

KMPlus is looking for System Customer Service Intern.

As a System Customer Service Representative, you will be responsible for providing exceptional customer support and technical assistance related to our company's systems and software products. You will interact with customers via various channels, including phone, email, and chat, to troubleshoot issues, answer inquiries, and ensure a positive customer experience. Your technical expertise, problem-solving skills, and excellent communication abilities will be critical to success in this role.

Responsibilities:

• Respond promptly and professionally to customer inquiries and technical support requests related to our systems and software products.
• Continuously expand your knowledge of our systems and software products to stay up-to-date with new features and enhancements.
• Provide step-by-step guidance to customers in resolving technical problems or configuration issues.
• Escalate complex or unresolved cases to appropriate teams and ensure proper follow-up to achieve timely resolution.
• Diagnose and troubleshoot customer-reported issues, utilizing knowledge bases, manuals, and other available resources.
• Collaborate with cross-functional teams, including engineering and product development, to address customer concerns and provide feedback on product improvements.
• Contribute to the development of self-service resources such as FAQs, knowledge base articles, and tutorials to empower customers to resolve common issues independently.
• Identify recurring customer issues and proactively suggest improvements to reduce customer support volume and enhance the customer experience.
• Maintain accurate and detailed records of customer interactions and case resolutions in the CRM system.

Qualifications:

• Strong teamwork and collaboration skills, with the ability to work effectively across departments and with diverse stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Excellent problem-solving skills and the ability to break down and analyze technical issues effectively.
• Exceptional verbal and written communication skills, with a customer-centric approach.
• Ability to work in a fast-paced environment, multitask, and prioritize competing demands.
• Proven experience in a customer service or technical support role, preferably within a software or technology company.
• Familiarity with basic programming concepts and experience with software troubleshooting is a plus.
• Strong technical aptitude and ability to quickly learn and understand complex software systems.
• Proficiency in using customer support tools, CRM systems, and knowledge bases.