Customer Service Staff Jobs

We are currently looking for a proactive, organized, and dedicated Customer Service Staff to support our Operation in handling and following up on Customer Complaint in the applications matters until to provide in the best solutions.

Responsibilities:

1. Serve customers in answering questions asked by customers and provide information quickly and accurately (such as regarding loan requirements, requirements to increase limits, payment methods with virtual accounts, and various obstacles in the borrowing process) using a polite and friendly communication style .
2. Fostering good relationships with customers, so that customers feel satisfied and trust.
3. As a communicator for customers who accommodate various kinds of complaints, criticisms, suggestions.
4. Make daily reports.

Job Requirements:

1. Minimum senior high school degree in any major
2. At least 1-years experience in Customer Service
3. Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
4. Have good logical thinking and problem-solving skills
5. Self-driven and motivated
6. Willing to work in shifts and has a big interest in working in an Financial Technology company