Customer Service Specialist Jobs

Salary Range: 10.000.000-16.000.000

Our end-client, headquartered in Bali, Indonesia, is a service-based business that provides Digital Marketing, IT, MarTech and Customer Engagement services to international sustainable energy business which operations and communications are using Microsoft first, D365, Azure, DevOps, teams and Microsoft’s productivity suite, augmented by additional solutions where necessary.

Key Responsibilities:

• Performing such other tasks and services which company may reasonably request from time to time in connection with the delivery of services.
• Any other administrative duties to promote the smooth operation of the Customer Engagement team.
• Provide accurate, valid and complete information to Customers from the Business.
• Go the extra mile to engage customers.
• Give customers assistance to implement and access company products and services.
• Foster positive relationships with customers on all channels as their primary point of contact.
• Build sustainable relationship with other departments.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Answer customer’s questions as appropriate across all platforms and transferring them to the appropriate source for more detailed information and/or solution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Escalate cases to relevant Business departments for resolutions. · Follow communication procedures, guidelines and policies.
• Adhere to all company policies, procedures and business ethics codes including anti- bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001).
• Keep records of customer interactions, process customer accounts and other administrative duties.

Skills/ Experience Required:

• Direct experience working as customer engagement/customer service representative would be highly advantageous.
• Team player, innovative with sound judgement and solutions driven. · Able to approach work with positive energy and integrity.
• Exceptional problem-solving skills.
• The ability to foster self-motivation to achieve tight deadlines.
• Ability to work and operate under own initiative.
• Excellent attention to detail and a desire to get things right.
• Excellent level of written and spoken English. Minimum IELTS Band 8/TOEFL PBT 635/TOEFL IBT 110/TOEIC 905, or other proficiency test result (min C1 level is needed.
• Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed. An intermediate to advanced skill level with MS Excel would be advantageous.
• Proven ability to use logic and common sense to identify, troubleshoot and resolve issues.
• Self-driven, focused, results and quality oriented.
• Education requirement: Bachelor’s degree level and above.
• Minimum 2 years’ experience in a customer engagement/customer service role.
• Familiar and proficient in using social media platforms including Facebook, Twitter and LinkedIn.
• Ability to analyse and understand common trends and themes within social media platforms.
• Comfortable in communicating with customers to provide valuable responses on social media including Trust Pilot and Google My Business.
• Ability to think systematically and troubleshoot data and systems problems.

If you are interested in applying,

please send us your CV, portfolio, contact info, availability, and salary range to: [email protected] (Diandra Nissa)