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Customer Service Administration Jobs

Company

PT Ananas Mahartha Indonesia
Address Denpasar, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-08-17
Posted at 9 months ago
Job Description

Job description

  • Communicate with our customer on Whatsapp
  • Problem solving
  • Handling order on our marketplace account (TikTok Shop, Shopee and Tokopedia)
  • Report customer behavior monthly to the superior
  • Handling complain
  • Make sure customer interactions with the brand are positive and leave them satisfied
  • Upselling
  • Coordinate with warehouse manager for handling the orders
  • Assist our customer with their needs
  • Engage with our customer through our marketing channel (web, social media comments and DM's, email)


Requirements

  • Broad knowledge about nutrition, diet and fitness especially for women
  • Persuasive speaking skills
  • Listening skill
  • Take a responsibility to customer care
  • Willingness to improve
  • Adaptable
  • Ability to use social media calendar platform
  • Familiar with work management apps
  • Empathy
  • Upselling skill
  • Ability to use positive, friendly, slang, trendy language
  • Familiar with omni channel
  • Patience
  • Data entry
  • Having a self control
  • Thick skin
  • Tech savvy
  • Clear, fun, friendly and sweet communication skill and personality