Analyst, Market Delivery Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Analyst, Market Delivery

Mastercard

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Overview

The role of Analyst in Market Delivery, based in Jakarta, Indonesia will be the representative and contact for Mastercard pertaining to role as technical, system and operational contact matters for MasterCard’s customers in Indonesia and Timor Leste. The role requires a good extensive understanding of the customer’s implementation plan/ requirements, operational environment, challenges/ “pain-points”; and The successful candidate must also be familiar with MasterCard Rules, products and solutions and able to act as a bridge/ channel between the local market and the Mastercard regional teams, working in high degree of collaboration to deliver innovative payment solutions/ platforms to customers and garner support from internal teams in resolving customer’s technical issues.

Role

The Key focus areas are: Customer Relationships at an operational and technical level and managing project activities, Point of escalation, in-market products/ services implementation and delivery prioritization with the market management team

• Provide operational support for Mastercard debit domestic transactions related to clearing, settlement, dispute, and documentation support. 
• Provide necessary training to the customers or their vendors (if required by customer) to improve their operational efficiency and performance and provide advice on solutions/ fixes to prevent future technical issues.
• Provide technical account management for customers in the market viz. supporting the investigation and resolution of production/non-production issues with the support of second line escalation teams.
• Leads the implementation of the MasterCard solutions with customers and onboarding of new customers onto Mastercard. This includes pre-implementation scoping with customers, assess the readiness of customers, support for initiating implementation projects and seeing the project through to completion.
• Ensure robust project management, performance management and output quality across all phases of the delivery process.
• Support the regional team in the project management activities, facilitate customer and partner relationships, and coordinate local-based activities assigned to customer and partner.
• Contribute to the pipeline development, by working with the country manager, account managers, in country business development leads, regional product leads and the O&T leads, to prioritize in-market projects and initiatives.
• Provide operational support for Mastercard core systems, product/ services in the market.

All About You

• Undergraduate degree in Business Informatics, Computer Sciences or equivalent is preferred.
• Demonstrable success in project management, focusing on technical aspects of customers ‘accounts, and able to provide “hands on” operational support/ issue resolutions and technical implementation of Mastercard core systems/products & solutions (Note: Coding skills are good-to-have but not mandatory).
• Experience with working in international card scheme(s)/ payment processor will be an advantage.
• Technical oriented and experienced in managing and delivering technical solutions.
• Proven ability to work across cultures, time zones and career levels.
• Experienced in coordinating, managing deadlines and tracking progress in large project implementations.
• Strong and proven experience in managing technical implementations and ability to navigate complex matrix environments for issue resolution/ operational support.
• Able to clearly communicate complex technical and business information in an easy-to-understand manner to non-technical audiences is crucial.
• Ability to identify issues and proactively resolve them through escalation to appropriate partners.
• Understand customer needs, empathize with customers’ pain-points and translating that into solutions to address them will be a critical skill for this role.
• Strong verbal and written communication skills in English and Bahasa Indonesia is a must.
• Good knowledge about card/digital payments (e.g., transaction flow, transaction processing and card center operations) is a critical skill for this role.
• Understanding of Mastercard/Payment products and services at a high level is a plus.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.