Card And Delivery Specialist

About the Role

Manage the day-to-day operations of the card issuance processing and maintenance functions of the card processing, personalization and delivery infrastructure in accordance with the SLA.

What you will do

• Responsible for card operational process that occur at agents level
• Make invoice payments to vendors in accordance with the deadlines
• Ensuring the SLA for Cards production and delivery are in accordance with the targets set by Bank Jago.
• Review agreements with vendors and do a follow up if there are changes that needed to be made
• Coordinating with partners/PIC partners related to projects that will be running or are already running so that they can be implemented properly.
• Find root causes and provide initiatives related to the card operational process, from the card request process, card production, to card delivery.
• Review audit findings, provide initiatives and feedback to the audit findings or improvement plans that need to be made to monitor the action items carried out.
• Coordinate regularly (daily and monthly) with each vendor to ensure that the support provided for card process (from card request to card delivery) is still in accordance with Bank Jago's expectations , including coordinating regarding new cards production project.
• Provide cross-team support in accordance to the team’s needs & his/her capacity (especially in customer data maintenance)

What you need to have

• Self Awareness, Build Trust,Collaboration, Continuous Learning, Leadership
• Preferably have knowledge of Visa/Master/GPN Card Management System, Supply chain and distribution management.
• Have excellent English skills
• Have Advanced database / excel skills
• Min. Bachelor degree all major.
• Have a min of 3 years of work experience and have experience in the field of Bank Card Management.