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It Service Delivery Specialist Jobs

Service Delivery Assurance Specialist
By NTT Ltd. At Jakarta, Indonesia
Strong project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines
Control and manage changes to Standard Operating Procedure
Proactively identify and mitigate service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies
Develop and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives
Solid knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library)
Strong analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities
It Service Jobs
By PT Korea Tomorrow & Global TSPM At Jakarta Raya, Indonesia
Required Skill(s): Hardware Knowledge, software, maintenance IT.
Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English, Bahasa Indonesia.
It Production Support Delivery Channel
By Bank Sahabat Sampoerna At Jakarta Raya, Indonesia
Manage day to day incidents/service requests and problems in production applications
At least 2 years of experience in IT Production support/IT Application support
Experience with scrum/Agile development methodologies
Knowledge of API or ISO Messaging
Knowledge in database application (MySQL, PostgreSQL)
Experience in ATM Switching system, internet and mobile banking, payment system or open banking is an advantage
Service Delivery Engineer Jobs
By TEOCO At Jakarta Raya, Indonesia
Experience with network planning and configuration management
Networking & storage management experience a plus
Debug and troubleshoot issues with configuration management applications and APIs, including debugging scripts and finding erroneous data on Databases tables.
Install, configure, test and maintain operating systems, application software and system management tools;
5+ years of relevant experience in similar onsite delivery & support capacity
2+ years of SQL, PL/SQL experience
Service Delivery Coordinator Jobs
By FindITGeek At Jakarta Raya, Indonesia
- Manages all required reporting and documentation.
- Good communication skills in English (verbal and written).
- Builds and maintains sustainable relationship with customer.
- Prepare PPT for weekly meetings and MoM
- Fresh Graduate are welcome with intern position.
Service Delivery Administrator Jobs
By NTT America Solutions, Inc. At Area DKI Jakarta, Indonesia
Collate management information needed to update and produce client service reports and internal reports.
Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
Ensure the administration of client complaints being managed by the service delivery team.
Support the service delivery team by obtaining the right information to satisfy client requirements.
Excellent written and verbal communication skills
Service Delivery Administrator Jobs
By NTT Ltd. At Jakarta Raya, Indonesia
Collate management information needed to update and produce client service reports and internal reports.
Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
Ensure the administration of client complaints being managed by the service delivery team.
Support the service delivery team by obtaining the right information to satisfy client requirements.
Bachelor's Degree in IT/Computing (or demonstrated equivalent work experience)
Service Delivery Supervisor Jobs
By NTT Global Data Centers At Area DKI Jakarta, Indonesia
Change Management – Manage and own all RoE Changes.
Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services
Interface with NTT Ltd internal contract management teams to normalize and execute change orders
Review new offers and service capabilities with the appropriate members of the team
Vendor Backout - Manage backout issues with Vendor.
Excellent written and verbal communication skills
Senior Specialist - Delivery Management
By Axiata Digital Labs At Area DKI Jakarta, Indonesia
Qualifications/ Skills/ Knowledge / Experience
Certified Scrum Master (CSM) Certification and other Project Management Certifications will be plus points.
Stakeholder management capability at different levels
Management and tracking of all pre-defined delivery metrics, process compliance, productivity and enforce/facilitate corrective actions when deviations are observed and encountered.
Should have a clear understanding of Business ROI and I/P & O/P data requirement flows of each project/program.
Minimum 10 years of experience working in the engineering organization or a product organization using standard Agile methods (Scrum, Kanban, XP)
Service Delivery Coordinator (Japanese Speaking)
By EXEO Global Pte Ltd At Bali, Indonesia
Manage project deliverables and provide a daily report to Singapore RHQ and customer
Manage project schedule and handle technical issues
Remotely control Internet providers and IT venders around world-wide
Remote collaboration between venders, Internet providers in around the world
At least 3-4 years of relevant working experience
Prior experience handling customers or working with Internet Service Provider (ISP) will be an advantage
Senior Service Delivery Manager
By Packet Systems Indonesia At Area DKI Jakarta, Indonesia
Excellent organization, project management, time management, and communication skills.
Experience in organizational change management and adoption of business-critical technologies.
Having either one of PMP, ITIL or relevant management certifications is a plus.
Create and manage methods of management, communication plan, and processes
Responsible for the management of complex problems and the development of processes for scheduling and administration
Experience working with/presenting to Sr. level executives.
It Delivery Head - Banking
By Geekhunter At Jakarta Raya, Indonesia
Manage production management team and project delivery team
Strong in business engagement, people and managerial skill
Responsible to program manage overall initiatives according to the company strategy and delivery according to the agreed time, scope and budget
Experience in financial services project
Have experience inmanaging Mobile and Internet Banking system or Mobile and Internet Banking related project implementation
Responsible in managing the relationship with the business counterpart
Service Delivery Manager Jobs
By Abhidi Solution At Jakarta Raya, Indonesia
Experience in Requirement Analysis & Design, Prepare and Propose high level solution to customer
Work with the project team to identify and harness technical resources and capabilities required to deliver production
Lead technical team through project implementation phase.Articulate and explain designs and constraints to stakeholders after understanding customer perspective.
Ability to interface with customer, Estimate the project, Provide technical solution to customer
Proven ability to design, optimize and integrate business processes across disparate systems
Service Delivery Specialist Jobs
By KlikDokter At Jakarta Timur, Indonesia
Understanding the concept of insurance/TPA membership, including uploading members, uploading benefits, and plan/product management
Understand basic IT, the concepts of health transactions and health insurance, as well as management accounts.
Have a minimum of 2 years of experience as a partnership in TPA, insurance, insurtech, insurance, or hospitals (B2B and B2C).
Collaborating with the IT team in the process of the User Acceptance Test (UAT)
Analyze the client's project needs and prepare a timeline.
Coordinate and monitor all project progress internally and externally.
Manager Service Delivery Jobs
By Philip Morris International At Area DKI Jakarta, Indonesia
Be operationally accountable for Major Incident Management and for Operational Support (‘Run’) services in time zone
Manage the service communication strategy for the region to ensure awareness of improvements being made, which resolve known regional issues
Be the go-to point of contact for regional function and market stakeholders for any operational IT service-related issues
Capture, coordinate and track the remediation of issues raised by the region (based on impact priority, using agile approaches)
Provide regional/in-time zone leadership for the operation of services which are used by regional stakeholder groups as a local escalation point
Actively lead the remediation of any Major Incidents which occur in-time zone
Card And Delivery Specialist
By PT Bank Jago Tbk At Area DKI Jakarta, Indonesia
Have a min of 3 years of work experience and have experience in the field of Bank Card Management.
Preferably have knowledge of Visa/Master/GPN Card Management System, Supply chain and distribution management.
Have Advanced database / excel skills
Ensuring the SLA for Cards production and delivery are in accordance with the targets set by Bank Jago.
Review agreements with vendors and do a follow up if there are changes that needed to be made
Make invoice payments to vendors in accordance with the deadlines
Senior Associate Specialist: Service Delivery Management
By NTT Ltd. At Area DKI Jakarta, Indonesia
Change Management – Manage and own all RoE Changes.
Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services
Interface with NTT Ltd internal contract management teams to normalize and execute change orders
Review new offers and service capabilities with the appropriate members of the team
Vendor Backout - Manage backout issues with Vendor.
Excellent written and verbal communication skills

Are you looking for an exciting opportunity to join a dynamic IT Service Delivery team? We are looking for an experienced IT Service Delivery Specialist to join our team and help us deliver world-class IT services to our customers. You will be responsible for ensuring that all IT services are delivered on time, within budget, and to the highest quality standards. If you have a passion for IT and a commitment to excellence, then this is the job for you!

IT Service Delivery Specialists are responsible for providing technical support and services to customers. They are responsible for ensuring that customer service requests are handled in a timely and efficient manner.

What is It Service Delivery Specialist Skills Required?

• Excellent customer service skills
• Knowledge of IT systems and processes
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is It Service Delivery Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in IT service delivery
• Experience in customer service and/or IT service delivery

What is It Service Delivery Specialist Knowledge?

• Knowledge of IT systems and processes
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is It Service Delivery Specialist Experience?

• Previous experience in customer service and/or IT service delivery
• Experience in troubleshooting technical issues

What is It Service Delivery Specialist Responsibilities?

• Respond to customer service requests in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide technical support and advice to customers
• Monitor customer service requests and ensure they are handled efficiently
• Maintain customer service records and update customer information
• Ensure customer