Service Delivery Coordinator (Japanese Speaking)

EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.

Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.

For more information, please visit www.exeo-global.com

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• Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country.
• Coordinate the delivery date with partner ISP in each country to install the Internet, install SD-WAN equipment and testing after the installation
• Remotely control Internet providers and IT venders around world-wide
• Manage project schedule and handle technical issues
• Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA.
• Manage project deliverables and provide a daily report to Singapore RHQ and customer
• Remote collaboration between venders, Internet providers in around the world

Requirements:

• At least 3-4 years of relevant working experience
• Customer Service Orientated
• Diploma or Degree in any discipline
• Fluent in English and ideally Japanese will be advantageous as required to liaise with headquarter in Japan.
• Prior experience handling customers or working with Internet Service Provider (ISP) will be an advantage
• Comfortable supporting countries in different time-zone