Ccc Customer Support Jobs

Proactively suggest changes that improve internal processes, customer experience, and the quality of service we are provide.

A wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.

Genuine care for clients; looking to provide the best possible experience at all times.

Strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients.

Attend to & resolve customer inquiries and problems in a highly professional manner, in varying critical and non-critical situations.

Understand client needs and find workarounds when issues appear.

 Excellent time management skills.

 Provide information & product knowledge to customer through social media chats.

 Min. 3 years experiences in related field as Customer Support / Social Media Admin.

 Strong leadership & problem-solving skills.

 Excellent communication & people skills.

 Managing real time correspondence with customer within all social media platform.

Min. 1 Year of working experience in this field

Good customer service, multi-tasking and problem solving skills.

Ability to handling complain & maintaining a strong relationship with new customer from channel livechat and ticketing

Ability to using CRM tools (zendesk,salesforce, etc)

Experience min. 1 year in CS field

D3 / S1 graduates of all majors

Fluent in English is a plus

Respond to every complaint that comes from client

Approach client directly or through other media

Administering the handling of client complaints

Memiliki skill komunikasi yang baik

Diutamakan memiliki pengalaman minimal 1 tahun sebagai customer support

Menjaga sikap positif, empati, danprofesional terhadap pelanggan setiap saat

Menanggapi pertanyaan pelanggan dengan segera

Berkomunikasi dengan pelanggan melalui berbagai saluran

Menerima dan menyelesaikan keluhan pelanggan

Experience: Min. 1-year related experience as a Customer Support or Service

Knowledge of the Travel or Customer Service industry

Previous experience in providing operational support to end-users

Experience within the airline, travel, Help Desk, or Call Centre industry

Experience with IT Infrastructure, technology protocols, and Operating systems

Previous experience with GDS systems, and products Strong team performance experience

Memiliki pengalaman di bidang Customer Support/Customer Service/Public Relation minimal 1 tahun

Memiliki keterampilan komunikasi yang baik

Bisa bekerja dalam team, memiliki sikap positif, dan semangat belajar yang tinggi

Manage and follow up issues in ticket management system

Min D3, related technical support field, or equivalent job experience

Experience working as Customer Support or similar roles at IT Industry

Good analytics and problem solving skills

Assists Clients in understanding the product including training product and user knowledge

Fluent in English in both writing and speaking