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Customer Support Jobs

Company

PT Global Inovasi Ventura
Address Sleman, Indonesia
Employment type FULL_TIME
Salary
Category Jasa TI dan Konsultan TI
Expires 2023-07-25
Posted at 10 months ago
Job Description
Requirements


  • Good analytics and problem solving skills
  • Able to work independently as well as a team player
  • Willing to work on-site in Yogyakarta
  • Experience working as Customer Support or similar roles at IT Industry
  • Min D3, related technical support field, or equivalent job experience
  • Having positive attitude
  • Fluent in English in both writing and speaking
  • Fast learner and adaptive person



  • Escalating technical issues to the relevant team if necessary and following up until the issues are closed
  • Collaborate with certain teams to ensure product quality
  • Assists Clients in understanding the product including training product and user knowledge
  • Assists Clients to solve their issues with the product via chat, email, phone and video call
  • Manage and follow up issues in ticket management system
  • Being an end-to-end Customer Support, starting from Setup product to Client's environment system
  • Documenting resolutions to prevent similar issues in the future