Technical Customer Support Jobs

Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organisational skills

More than two years of experience or at a higher level with BA/BS degree and five or more years of experience

Excellent presentation skills and requires the ability and willingness to travel up to 10%

About The Customer Technical Support Manager (Bali) Role

Bachelor’s degree in Computer Science or a related field

Ability to thrive in a fast-paced, time-compressed, and dynamic environment

Actively engage in learning and acquiring in-depth product knowledge to effectively provide support

Proven customer support experience or experience as a Client Service Representative.

Strong phone contact handling, communication skills and active listening.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.

Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.

Mechanical Product Experience and knowledge of equipment such as Steam Turbines and Gearboxes

Focus Area: Mechanical Trade and Site Supervisory Experience to provide Maintenance and Fault Analysis to Weir Minerals Equipment.

Focus Area: Ability to Project Manage and meet demanding milestones safely and timely along with innovative solutions for customer equipment

Focus Area: Skills to attend and be active in site meetings and produce detailed and concise Technical Reports

Basic Computer Skills – ability to use Microsoft Suite

Experience working remotely and familiarity with remote communication tools such as video conferencing software.

Provide technical assistance and support for incoming queries and issues related to the company's applications from a remote location.

Participate in testing and quality assurance activities for the company's applications from a remote location.

Bachelor's degree in Computer Science or related field, or equivalent work experience.

1-2 years of experience in a customer service or technical support role.

Strong problem-solving skills and ability to work well under pressure.

WELA sedang mencari Customer Techincal Specialist yang berbasis di Jakarta! Ini adalah posisi full-time.

• Memberikan dukungan teknis yang sangat baik

• Menavigasi komputer dengan banyak jendela dan layar

Untuk bergabung dengan tim kami, Anda membutuhkan:

• Keterampilan komunikasi yang sangat baik

• Keterampilan dasar menavigasi komputer