Customer Technical Support Manager (Bali)

A Customer Technical Support Manager (Bali) job has just become available at one of the enterprise software companies in Bali, Indonesia.

About The Customer Technical Support Manager (Bali) Role

You will responsible for providing high-level support services to customers using our products and will deliver professional and courteous customer support service and promote a productive and positive relationship with customers.

Key Responsibilities

• Develop an understanding of how our customers do business, of what role our products play in that business. Your ability to convey that understanding to anyone, anywhere, at any time will be paramount
• Understand, troubleshoot, analyse, and resolve software issues reported to CX by clients and/or implementation staff, always provide an outstanding customer experience – live and breathe client satisfaction maintaining regular and expedite communication with customers, and eventually conducting periodical status meetings
• Resolve software issues and questions reported to Customer Experience (CX) by customers or on-site implementation staff on behalf of customers also need to deliver professional and courteous service and promote value-add, productive, and positive relationships with customers in your assigned portfolio during day-to-day interactions
• Engage with the customer in a customer advocate and technical support specialist role on their use of the software, representing their needs

To succeed in this Customer Technical Support Manager (Bali) role, you must have at least three years' experience in leading a team and be fluent in English.

Key Requirements

• Bachelor’s degree in Computer Science or a related field
• Ability to thrive in a fast-paced, time-compressed, and dynamic environment
• Proficiency in both Spoken and Written English
• Ability to work in a team environment, yet be self-directed, proactive, and action oriented (Must be able to work independently with minimal supervision)
• Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organisational skills
• More than two years of experience or at a higher level with BA/BS degree and five or more years of experience
• Excellent presentation skills and requires the ability and willingness to travel up to 10%
• Effective written and verbal communications for internal and external consumption at all levels of an organisation

This is an excellent opportunity to advance your career with an industry leader and sustainable company.

If you are excited about leading a team and give an impactful change for the better then this Customer Technical Support Manager (Bali) role is right for you. Kindly submit your resume and a cover letter detailing your relevant experience and leadership accomplishments.

Apply today or contact me to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.