Manager Technical Support Services Jobs

Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organisational skills

More than two years of experience or at a higher level with BA/BS degree and five or more years of experience

Excellent presentation skills and requires the ability and willingness to travel up to 10%

About The Customer Technical Support Manager (Bali) Role

Bachelor’s degree in Computer Science or a related field

Ability to thrive in a fast-paced, time-compressed, and dynamic environment

Analyze customer requirements and ensure that the product can meet customer requirements appropriately.

Manage customer complain and solve any problem related to product performance.

Having minimum 2 years experiences in In Vitro Diagnostics (IVD) or medical device industry

In depth knowledge of hematology, biochemistry, immunology, or molecular instruments

Attractive compensation and benefits package

Product installation, training, presentation, maintenance, and troubleshoot instruments in the customer site.

Has good knowledge in project management.

Experience in project management will be an advantage.

Relevant experiences/knowledge on implementing digital applications such as Power BI, Power Apps, Manufacturing Execution System (Tulip would be an advantage).

Support system owner in preparing internal validation & qualification protocol for process & equipment

Review external validation & qualification protocol and report in coordination with the system owner

Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.

Experience with change management and driving business growth through operational excellence

Overseeing the validation of terms and conditions (commercial, technical, legal, pricing) in each offer

Bachelors/master’s in engineering – 8-10 years’ experience in Sales & Marketing, Tendering

Dynamic leader who has experience in setting up, growing and leading a business unit

Creating, implementing and reviewing local sales support strategy

Assigning and allocating internal and external resources for technical and commercial support

Coordinate execution of IT initiatives to drive business outcomes like incremental revenue, productivity, compliance and user experience.

Manage executive stakeholder communication and progress reporting.

Track the capabilities & value delivered, improve adoption, performance of IT investments by actively look for improvement opportunities using lean approach.

Ability to connect and expand point initiatives into shaping larger programs and increase benefits to the region.

Minimum 5 years of Digital Technology (DT) professional experience

Minimum 5 years of professional experience in consulting or implementation experience in leading cross functional DT initiatives for organizations

Proven experience in facilities management, including maintenance, operations, and budget management.

Strong knowledge of building systems, codes, regulations, health and safety requirements.

Manage budget, monitor expenses, and identify cost-saving opportunities.

At least 5 years experience in leading a team.

Ensuring all building facilities are running well and in accordance with its functions.

Coordinate effectively with facility, biomedical, and housekeeping unit to achieve excellence services.