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Technical Support Manager Jobs

Customer Technical Support Manager (Bali)
By Robert Walters At Bali, Indonesia
Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organisational skills
More than two years of experience or at a higher level with BA/BS degree and five or more years of experience
Excellent presentation skills and requires the ability and willingness to travel up to 10%
About The Customer Technical Support Manager (Bali) Role
Bachelor’s degree in Computer Science or a related field
Ability to thrive in a fast-paced, time-compressed, and dynamic environment
Technical Project Manager (It Support Team)
By AccelByte At Indonesia
Project management certifications (such as PMP, PSM, or PRINCE2) are desirable
Establish and maintain strong relationships with stakeholders, including business units, IT teams, senior management, and external auditors
Manage and negotiate requirements/change requests from clients.
At least 1-year experience as a technical project manager, or lead software engineer
The Technical Project Manager is accountable for the following functions and responsibilities:
Prior experience as a software engineer.
Junior Technical Project Manager (It Support Team)
By AccelByte At Indonesia
Project management certifications (such as PMP, PSM, or PRINCE2) are desirable
Establish and maintain strong relationships with stakeholders, including business units, IT teams, senior management, and external auditors
Manage and negotiate requirements/change requests from clients.
At least 1-year experience as a technical project manager, or lead software engineer
The Technical Project Manager is accountable for the following functions and responsibilities:
Prior experience as a software engineer.
Technical Support Manager Jobs
By Virtue Diagnostics At Jakarta Raya, Indonesia
Analyze customer requirements and ensure that the product can meet customer requirements appropriately.
Manage customer complain and solve any problem related to product performance.
Having minimum 2 years experiences in In Vitro Diagnostics (IVD) or medical device industry
In depth knowledge of hematology, biochemistry, immunology, or molecular instruments
Attractive compensation and benefits package
Product installation, training, presentation, maintenance, and troubleshoot instruments in the customer site.
Technical Sales Support Manager
By ABB At Area DKI Jakarta, Indonesia
Experience with change management and driving business growth through operational excellence
Overseeing the validation of terms and conditions (commercial, technical, legal, pricing) in each offer
Bachelors/master’s in engineering – 8-10 years’ experience in Sales & Marketing, Tendering
Dynamic leader who has experience in setting up, growing and leading a business unit
Creating, implementing and reviewing local sales support strategy
Assigning and allocating internal and external resources for technical and commercial support
Manager Technical Support Services
By RS Columbia Asia Indonesia At Medan Kota, Indonesia
Proven experience in facilities management, including maintenance, operations, and budget management.
Strong knowledge of building systems, codes, regulations, health and safety requirements.
Manage budget, monitor expenses, and identify cost-saving opportunities.
At least 5 years experience in leading a team.
Ensuring all building facilities are running well and in accordance with its functions.
Coordinate effectively with facility, biomedical, and housekeeping unit to achieve excellence services.
Divisional Manager Technical Sales Support - Contract Logistics Fulfilment
By A.P. Moller - Maersk At Kota Bekasi, Indonesia
Well-developed stakeholder management and influencing skills as well as people management/leadership competencies
Deep Contract Logistics industry knowledge (15+ years) - selling and solutioning our core technical service offerings
Review and vet contracts ensuring product technical standards & requirements are met.
Leading sales call for promotion of CL products capability to target customer, leveraging their product knowledge
Increase knowledge & awareness of CL products with sales & internal stakeholders
Solid understanding of customer industry needs & requirements for the respective product
Technical Support Manager Jobs
By Atlas Copco At Area DKI Jakarta, Indonesia
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per ISO requirements
Enhance the troubleshooting skills of the local teams, to drive independent and fast interaction with customers in each country
Sound knowledge of ASR products and associated products
Strong background and experience with engines, electronic engines, compressor modules and controls.
Analytical mindset and good problem-solving skills.
Excellent written and verbal communication skills.

Are you looking for an exciting opportunity to lead a team of technical support professionals? We are seeking a Technical Support Manager to join our team and provide exceptional customer service and technical support. You will be responsible for managing a team of support staff, resolving customer issues, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!

Job Description of Technical Support Manager The Technical Support Manager is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. The Technical Support Manager is also responsible for managing a team of technical support staff and ensuring that customer service standards are met. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience managing a team of technical support staff
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network technologies
• Knowledge of operating systems
• Knowledge of customer relationship management (CRM) systems
Job Experience
• 5+ years of experience in technical support
• Experience managing a team of technical support staff
• Experience troubleshooting hardware and software issues
• Experience providing technical advice to customers
• Experience resolving customer complaints
Job Responsibilities
• Manage a team of technical support staff
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Resolve customer complaints
• Monitor customer service standards
• Ensure customer satisfaction
• Maintain customer databases
• Develop and implement technical support policies and procedures