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Customer Technical Support Jobs

Customer Technical Support Manager (Bali)
By Robert Walters At Bali, Indonesia
Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organisational skills
More than two years of experience or at a higher level with BA/BS degree and five or more years of experience
Excellent presentation skills and requires the ability and willingness to travel up to 10%
About The Customer Technical Support Manager (Bali) Role
Bachelor’s degree in Computer Science or a related field
Ability to thrive in a fast-paced, time-compressed, and dynamic environment
Customer Technical Support Intern
By TapTalk.io At Area DKI Jakarta, Indonesia
Actively engage in learning and acquiring in-depth product knowledge to effectively provide support
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling, communication skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
Technical Customer Service Supervisor
By Weir Minerals At Jakarta, Indonesia
Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
Mechanical Product Experience and knowledge of equipment such as Steam Turbines and Gearboxes
Focus Area: Mechanical Trade and Site Supervisory Experience to provide Maintenance and Fault Analysis to Weir Minerals Equipment.
Focus Area: Ability to Project Manage and meet demanding milestones safely and timely along with innovative solutions for customer equipment
Focus Area: Skills to attend and be active in site meetings and produce detailed and concise Technical Reports
Basic Computer Skills – ability to use Microsoft Suite
It Technical Customer Service
By XpertiseNow At Indonesia
Experience working remotely and familiarity with remote communication tools such as video conferencing software.
Provide technical assistance and support for incoming queries and issues related to the company's applications from a remote location.
Participate in testing and quality assurance activities for the company's applications from a remote location.
Bachelor's degree in Computer Science or related field, or equivalent work experience.
1-2 years of experience in a customer service or technical support role.
Strong problem-solving skills and ability to work well under pressure.
Customer Technical Support Jobs
By Wela School Systems At Jakarta, Indonesia
WELA sedang mencari Customer Techincal Specialist yang berbasis di Jakarta! Ini adalah posisi full-time.
• Memberikan dukungan teknis yang sangat baik
• Menavigasi komputer dengan banyak jendela dan layar
Untuk bergabung dengan tim kami, Anda membutuhkan:
• Keterampilan komunikasi yang sangat baik
• Keterampilan dasar menavigasi komputer

Are you looking for a job that allows you to use your technical skills to help customers? Look no further! We are looking for a Customer Technical Support Specialist to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and helping others, this is the job for you!

Overview:

Customer Technical Support jobs involve providing technical assistance to customers who are having trouble with their products or services. This could include troubleshooting software or hardware issues, providing advice on how to use products, and helping customers with installation and setup. Customer Technical Support professionals must have excellent communication and problem-solving skills, as well as a strong knowledge of the products they are supporting.

How To Become an Customer Technical Support jobs:

To become a Customer Technical Support professional, you will need to have a strong understanding of the products or services you are supporting. You should also have excellent communication and problem-solving skills. Many employers require a degree in a related field, such as computer science or information technology. Additionally, some employers may require certification in specific software or hardware.

Customer Technical Support Skills:

• Excellent communication skills
• Problem-solving skills
• Knowledge of products and services
• Ability to troubleshoot software and hardware issues
• Patience and empathy
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team

What is Customer Technical Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of product installation and setup

What is Customer Technical Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot software and hardware issues
• Provide advice on how to use products and services
• Assist with product installation and setup
• Document customer interactions and resolutions
• Follow up with customers to ensure their issue has been resolved
• Escalate unresolved issues to higher-level support personnel

What is Customer Technical Support Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting software and hardware issues
• Experience with customer service software
• Experience with product installation and setup
• Experience with providing advice on how to use products and services

What is Customer Technical Support Qualifications?

• Degree in a related field, such as computer science or information technology
• Certification in specific software or hardware
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques

Customer Technical Support Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in specific software or hardware
• Training in customer service principles and practices
• Training in technical support processes and procedures
• Training in troubleshooting techniques
What tools help Customer Technical Support work better?
• Remote access software: Remote access software allows Customer Technical Support professionals to access customer computers remotely to troubleshoot issues.
• Knowledge base software: Knowledge base software allows Customer Technical Support professionals to store and access information about products and services.
• Customer service software: Customer service software allows Customer Technical Support professionals to track customer interactions and resolutions.
• Collaboration software: Collaboration software allows Customer Technical Support professionals to work together on customer issues.
Good tips to help Customer Technical Support do more effectively?
• Listen carefully to customers: It is important to listen carefully to customers in order to understand their issues and provide the best possible solutions.
• Ask questions: Asking questions can help Customer Technical Support professionals better understand customer issues and provide more effective solutions.
• Stay organized: Staying organized can help Customer Technical Support professionals keep track of customer interactions and resolutions.
• Follow up: Following up with customers can help ensure that their issues have been resolved.
Common Customer Technical Support interview questions?
• What experience do you have in customer service or technical support?
• What knowledge do you have of customer service principles and practices?
• What knowledge do you have of technical support processes and procedures?
• What knowledge do you have of troubleshooting techniques?
• What experience do you have with customer service software?
• What experience do you have with product installation and setup?