Cloud Technical Support Jobs

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1. Deeply understand the business scenarios of large and medium-sized enterprises, cooperate with the IT, application architecture, and personnel of the enterprise, sort out and analyze the existing IT architecture of the customers, and promote the landing, implementation, and delivery of the design solutions provided by the pre-sales architects
2. Based on Company's cloud product and solution capabilities for demand analysis, solution design, POC verification, professional service delivery, and traditional IT to cloud architect design for Company's Public Cloud Project
3. Responsible for the migration and online delivery of Company Public Cloud professional services; participate in and guarantee the delivery of major projects;
4. Be able to follow the technical trend of the cloud, AI, IoT, etc technologies
5. Deep understanding of the major cloud competitors (AWS, Azure, etc) key technologies and solutions, and services
6. Provide feedback on problems in customer management and post-sales service systems and implement systematized, continuous improvement
7. Regularly communicate with major customers (on-site or remotely) to ensure that users use the healthy and stable operation of the cloud business to enhance the customer experience

Requirement

1. Min Bachelor's Degree in Electronic information engineering, communication engineering, computer science and technology, network engineering, electrical engineering, automation information engineering, information science and technology, software engineering, photoelectric information engineering, electrical information engineering, computer software, and other related majors
2. Experience architecting/operating/migrating solutions build on virtualize (compute, network, and storage) and cloud as Huawei, AWS, Azure and GCP will be added advantages
3. Good in speaking, reading, and writing in English, presentation skills, and be customer-centric
4. Comfortable to give technical training to customers/partners
5. Love to learn new technology with an excellent ability to adapt and learn quickly
6. HCIA, HCIP or HCIE certification will be added advantages
7. Speaking Chinese is preferred (not mandatory)