Cloud Technical Resident, Cloud Academy, Early Career (English & Bahasa)

The Cloud Academy is intended for candidates who can start in November 2023. Candidates are encouraged to submit their applications as soon as possible.
Minimum qualifications:

• Bachelor’s Degree in relevant STEM field (e.g. Computer Science, Information Systems, Management Information Systems) or equivalent practical experience.
• Experience in customer service, communication or leadership.
• Experience working with Databases, Web Technologies, Machine Learning, AI or Cloud Foundations (e.g. cloud computing) through certifications, internships, coursework, or relevant practical experience.
• Ability to speak and write English and Bahasa fluently.

Preferred qualifications:

• Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
• Experience developing programs/scripts in C++, Java, Python, SQL or experience in infrastructure/system administration.
• Experience in systems software and algorithms, working with Linux/Unix. Experience in database design and SQL query construction.
• Ability to adapt your message to stakeholders and present technical materials. Demonstrate organizational, problem-solving, or troubleshooting skills.
• Experience leading entrepreneurial efforts, outreach within organizations, and/or in project/product/program management.

About The Job
Cloud Technical Residents provide technical expertise across the full Google Cloud portfolio of products to demonstrate the value of, deploy, and provide ongoing support of the technology to our customers. Google’s Cloud customer teams are on the front lines of leading customers through the largest technological shift in the history of the IT industry. They help customers understand the unique value and transformational benefits that result from applying these technologies to their business workloads.
As a part of the full time Cloud Academy - Cloud Technical Residency, you will have the unique opportunity to work in different Google Cloud roles under the direct mentorship of experienced staff members. Before you start role rotations, you will undergo extensive training to prepare you to add value on day one of your customer engagements. The role rotations include opportunities to provide implementation, advisory, and support services to Google customers across a wide variety of industry and scale, as well as potential opportunities to develop tools, demos, and related assets for customers.
Throughout the program, you will have both personal and professional development opportunities. You will build your business and technical skills by working on a range of projects such as automating and scaling business processes, creating custom solutions, and providing data driven insights to Google’s internal Sales and Product teams. You’ll also have the opportunity to develop project management, presentation, and customer-facing skills.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities

• Help build creative solutions to challenging customer needs using Google Cloud. Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
• Solve customers' operational issues through problem solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.
• Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones.
• Collaborate with customers and other Googlers to manage and drive successful adoption of Google Cloud. Help develop recommendations for solution architectures and consulting services.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .