Technical Service Engineer Jobs

Indonesia, Jakarta

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Key Responsibilities

• Responsible for processing and providing technical support and problem solving to customers in accordance with applicable standard procedures with the aim of ensuring customer satisfaction with the company's products and services.
• Maintain reports & analysis results related to customer technical problems in accordance with applicable procedures of fulfilling the needs & expectations of customers for company products & services.
• Performing customer service by obtain, collect data, facts, information and other support that will be used by the relevant parts to manage the database, customer relationships their requests.
• Implement plans and carry out routine, proactive visits to customers with the aim of maintaining good relations and open communication with customers.
• Candidate will be supporting Segment Sales such as carry out the acquisition plan to provide technical service support & troubleshooting to potential customers with the aim of expanding the company's market share control.
• Providing troubleshooting support to customers in accordance with the applicable procedure with the aim of ensuring that the sent capsules do not experience problems when carrying out the filling process by customer machines CFM (Capsule Filling Machine).
• Providing solutions to every customer complaint that occurs with the aim to always maintain customer trust. Sales service for spare parts, after-sales service, running improvement projects with the aim of achieving sales targets for company.
• Implement and carry out actions that need to be taken to overcome every customer complaint and claim that occurs with the aim of always maintaining customer trust.

Key Requirements

• Tools Known: Sales Force, Microsoft, SAP Experience is preferred although not mandatory.
• This role requires travelling in entire Indonesia, also willing to travel to Pakistan and Vietnam twice a year.
• Good in Communication both English and Local language.
• Any Engineering Degree with minimum 5 years of experience in Pharma Industry preferably from Capsule manufacturing plant.
• Skills: Knowledge on Capsule filling Machines, experience in addressing complaints, investigate the issue Coordinate with internal team, should have commercial mindset as this role will also involve supporting sales team in hunting sales opportunity - either new capsule or capsule filling machine.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Reference: R54382

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