Field Service Engineer Jobs

Description:

Perform complex and technically demanding support of Elekta Hardware System and associated Software. The position requires a professional representation between the customer and the company in all aspects of the customer relations.

Responsibilities:

• Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
• Assist Sales/Customer Service with technical advice.
• Conduct Servicing in area of responsibility
• Liaison and customer support representative for the local region for Service support
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Conduct Planned Maintenance for Customers as required
• Able to complete all Technical Responsibilities.
• Provide phone and email support, technical advice & ECSC support as appropriate to customers
• Submit timely and accurately reports as assigned.
• Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
• Instruct customers in proper use of the equipment.
• Perform other related duties as assigned or requested.
• Ability to represent the organization in a professional and positive manner.
• Stay current on all new Elekta products.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.

Qualifications:

• Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties
• Completed all relevant Elekta Linac Training Courses
• Ability to effectively interact with customers (via phone and face-to-face)
• Ability to troubleshoot/diagnose issues with software and hardware interfaces.
• Proficient and qualified to conduct Elekta Linac Installations
• Exceptional customer service skills.
• Excellent written and Verbal communication skills
• Must have excellent skills in verbal and written communication skills.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• Be a self-motivated worker, able to interact and communicate well with all levels of the business

Education and/or Experience:

• 1-2 years of Elekta Linac field service experience or other equivalent big medical device machine and strong capability on practice. Possess a good electro-mechanical aptitude
• Associate Degree or equivalent experience preferably in Electromedics, Electronics, Physics or an associated discipline.