Technical Operations (Remote) Jobs

We are seeking a drivenTech Ops to help deliver our leading loyalty and payments platform to our ever-increasing global customer base.

We’re looking for tech operational specialists to help us run our services, which act as the first line of defense/response for all operations.You will take initiative and have an analytical approach to resolve issues impacting clients and play a key role in enhancing the client experience. You will have the responsibility to monitor our systems and services, to ensure millions of our customers get the best service quality possible. You will work closely with the App Development team to ensure that the applications are running efficiently, and all issues are resolved in a timely manner. The successful candidate will be part of our ambitious and fast-growing business with a strong focus on customers, technology, and innovation.

You will gain global loyalty and payments market experience, working with great peers, as we disrupt the loyalty industry by pioneering platform and ecosystem innovation.

We offer a fantastic working environment, mostly remote-working with periodic catch-ups; a unique opportunity for someone to rapidly expand their skillset in the loyalty, fintech, and payments space working with the latest technology.

Experience and skills sought after:

• Familiarity with system logs - Linux, email alerts, slack, etc
• Manage and enhance the Service Desk application
• Clear and unambiguous communication and presentation skills
• Exposure to financial data and financial literacy, eg: spending information, financial transactions
• Process improvement track record and reporting on technical operations metrics
• Ability to analyze logs (in PaperTrail) and find possible patterns from that data
• Keep an eye on Alerting and Monitoring
• Ability to write SQL queries in AzureSQL
• Continuously improving technical operations processes
• Providing technical support to Ops Team
• Troubleshooting initial level of issues, deriving the possible solution
• Conduct troubleshooting root cause analysis
• Creating documents related to Incident Management, Technical Processes
• Confident with data analysis (eg: excel)
• Identifying and mitigating root-cause issues

Attributes sought after:

• Outcome-focused and process driven
• Lifelong learner
• Excellent problem-solving and troubleshooting skills
• Attention to detail
• Strong interpersonal skills
• Effective listener
• Experience working to deadlines

Role Requirements:

• Ability to work AEST business hours from time to time, e.g. when training, during customer investigations, and during interactions with the broader team
• Ability to work remotely
• Full-time role - expected 40 hours per week
• Employed under local contract conditions
• Ability to travel occasionally if required