Sales Service Representative Jobs

Cafémaker, a rising coffee machine rental company, is seeking a motivated and customer-focused Sales Service Representative to join our team. As a Sales Service Representative, you will be responsible for driving sales growth, building strong customer relationships, and ensuring customer satisfaction.

Your primary focus will be on promoting our coffee machine rental services, providing exceptional customer service, and supporting clients throughout the rental process. If you have a passion for coffee, excellent communication skills, and enjoy working in a dynamic sales environment, we invite you to apply for this exciting opportunity.

Responsibilities

• Stay informed about industry trends, competitor offerings, and new coffee machine models to effectively communicate value propositions to customers.
• Develop and maintain relationships with potential and existing customers through effective communication and follow-up.
• Coordinate with the operations team to ensure smooth delivery, installation, and pickup of rented coffee machines.
• Actively promote Cafémaker's rental packages, highlighting the benefits and features that meet customers' needs.
• Collaborate with the sales team to negotiate rental terms, pricing, and contract agreements with customers.
• Maintain accurate and up-to-date customer records, including interactions, rental agreements, and payment details, using CRM software.
• Serve as the main point of contact for customers, addressing inquiries and providing information about Cafémaker's coffee machine rental services.
• Assist customers in selecting the appropriate coffee machine rental package based on their requirements and budget.

Qualifications

• Exceptional organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proven experience (minimum 1 year) in sales, customer service, or a related field. Experience in the coffee industry is advantageous.
• Strong negotiation skills and the ability to close sales deals while maintaining a customer-centric approach.
• Self-motivated with a proactive and results-oriented mindset.
• Familiarity with CRM software and other sales tools to manage customer interactions and track sales performance.
• Bachelor's degree in business, marketing, or a related field is a plus.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and effectively convey information.
• A genuine passion for coffee and a willingness to continuously learn about industry trends.