Guest Service Agent (Royal Service)

Company Description

Hotel Overview

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter ballroom.

Guest Service Agent (Royal Service)

The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards. To serve as a liaison for Guests requiring information relating to all aspects of the hotel. To maintain the hotel’s telephone system and assisting all external and internal Guests in operating the telephone system.

What's In It For You

• Opportunity to develop your talent and grow within your property and across the world!
• Learning programs through our Academies
• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Deliver friendly and efficient telephone services
• Ensure all requests logged in "Royal Service" software are followed up according to the hotel's standard
• Provide information on hotel services and promote internal outlets
• Accuracy in handling guest requests and inquiries
• As bridge between guest and operations department
• Maintain and monitor service quality through Royal Service System

Qualifications

Your experience and skills include:

• Have a sufficient working knowledge of all departments, in particular
• Certificate or diploma in hospitality or related field
• Service oriented with an eye for details
• Flexible and able to embrace and respond to change effectively
• Familiar with PABX and telephone system is advantage
• Fluency in English required (verbal & written)
• Minimum of 1 year of relevant experience in the hotel industry
• Housekeeping, Front Office and Engineering
• Ability to multi task and work efficiently
• Ability to work independently and has good initiative under dynamic environment
• Strong typing and clerical skills, organized and detail oriented
• Self-motivated and energetic
• Experience with Opera PMS is an advantage
• Excellent telephone manners, telephone voice
• Good interpersonal skills with ability to communicate with all levels of employees

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"