Learning Centre Advisor - Inverness

As the Learning Centre Advisor (LCA) you will join a small team in direct contact with our customers and partners. The role will give you the opportunity to make a difference to service personnel’s careers and overall personal well-being; equally satisfying as it is challenging, the role calls for effective interpersonal and organisational skills.
The post holder will induct learners to the electronic Learning Centre (e-LC) ensuring that they are directed to a course relevant to their needs and learning profile. You will act as the learner’s personal tutor to provide administration and mentoring support for the duration of their course. You will use external partner’s websites to register and monitor learners' progress on their IT programme.
You will support the delivery of Functional Skills (FS) by liaising with the Basic Skills Development Manager (BSDM) to ensure appropriate referral systems are in place to meet the FS demand. Interrogate external partners databases to ensure audit compliance for FS learners and initiate mandated documentation. Build confidence in all aspects required for testing of FS learners.
As digital skills become increasingly vital, much of the administration is IT based with activity increasingly requiring the use of virtual meeting platforms such as Microsoft Teams, Skype and Zoom.
In an environment that can be busy it is important to be effective in prioritising tasks to ensure customers and stakeholder administration is completed in a timely manner and evidenced through auditable record keeping.
If you are enthusiastic, organised and enjoy working in a close-knit team then this job could be perfect for you.