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Call Centre Manager Jobs
Company | TIMESCONSULT |
Address | Yogyakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-28 |
Posted at | 10 months ago |
- Hire, coach and provide training to personnel to maintain high customer service standards
- Develop objectives for the call center’s day-to-day activities
- Assume responsibility of budgeting and tracking expenses
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Prepare reports for different departments or upper management
- Monitor and improve ordering, telephone handling and other procedures
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