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Call Center Manager Jobs

Call Centre Manager Jobs
By TIMESCONSULT At Yogyakarta, Indonesia
Prepare reports for different departments or upper management
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Tuition Center Manager Jobs
By Gold Star Education At Penjaringan, Indonesia
Excellent mentoring, coaching and people management skills
Enrich Sales Force Teams with necessary product knowledge and skills
Minimum Bachelor Degree from reputable university in Management / Marketing / Business major
Arrange, manage, control and evaluate the ongoing services and classes
Minimum 2 year experience in sales area
Advanced experience with Ms Excel for data analysis, as well as Outlook, Ms Word, & internet literate
Fulfillment Center Manager - Jakarta
By EdenFarm At Batuceper, Indonesia
Strong leadership, communication & presentation skills, project management, analytical thinking & strategic thinking
Minimum Bachelor degree (in Civil Engineering, Operations Management, Information Systems, Industrial Engineering, and Management is an advantage)
Has a total 3 years of working experience in same position
Have a technical skill such as MS. Office, supply strategy, business strategy, & logistic strategic
Ensuring the level of fulfillment of consumer demands is on target and customer complaints decrease
Ensuring the timeliness in delivery to consumers
Center Manager Jobs
By Gold Star Education At Penjaringan, Indonesia
Excellent mentoring, coaching and people management skills
Enrich Sales Force Teams with necessary product knowledge and skills
Arrange, manage, control and evaluate the ongoing services and classes
Minimum 2 year experience in sales area
Advanced experience with Ms Excel for data analysis, as well as Outlook, Ms Word, & internet literate
Developing and maintaining sales SOP

Are you looking for a challenging and rewarding career in call center management? We are looking for an experienced and motivated Call Center Manager to join our team. You will be responsible for leading and managing a team of call center agents, ensuring customer satisfaction and meeting performance goals. If you have the skills and experience to take on this role, we want to hear from you!

A Call Center Manager is responsible for overseeing the daily operations of a call center. They are responsible for managing staff, monitoring performance, and ensuring customer satisfaction. They must also ensure that the call center meets its goals and objectives.

What is Call Center Manager Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Excellent problem-solving and decision-making skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of computer systems and software

What is Call Center Manager Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of computer systems and software

What is Call Center Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of computer systems and software
• Knowledge of relevant laws and regulations
• Knowledge of customer service metrics

What is Call Center Manager Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a managerial role
• Experience in developing and implementing customer service policies and procedures

What is Call Center Manager Responsibilities?