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Call Center Team Leader

Company

PT MULTIUSAHA SEJAHTERA BERSAMA
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Konsultan Outsourcing dan Offshoring
Expires 2023-08-28
Posted at 9 months ago
Job Description
Responsibilities


  • Menjaga SL Inbound atau FRT serta Resolution time
  • Memonitor seluruh pekerjaan tim, mendiskusikan issue-issue penting
  • Bertanggung jawab dalam FCR Call Center serta Monitoring Open Tiket
  • FU case yang memerlukan koordinasi dengan departemen lain
  • Memonitor & Meng-coaching agent agar seluruh issue terkait bisa diselesaikan dengan baik.
  • Handling case untuk pelanggan-pelanggan VIP ataupun VVIP


Requirements


  • Memperhatikan detail serta mampu dalam menganalisa suatu permasalahan
  • Memiliki kemampuan komunikasi yang baik
  • Memiliki kemampuan leadership
  • Tahan terhadap tekanan pekerjaan yang tinggi