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Call Center Agent (Semarang)

Company

W Group
Address Yogyakarta, Indonesia
Employment type CONTRACTOR
Salary
Expires 2023-07-20
Posted at 10 months ago
Job Description

Deskripsi Pekerjaan:

  • Memfasilitasi perolehan informasi kompetitor untuk memonitor kesempatan bisnis dan kecenderungan pasar.
  • Membangun minat calon pelanggan atas produk/pelayanan yang ditawarkan. Meng-update database pelanggan dan calon pelanggan/prospek dengan informasi dan data terkini.
  • Memberikan umpan balik atas efektifitas proses kerja dan kebijakan-kebijakan yang ada.
  • Mengelola kegiatan pelayanan contact centerspesifik untuk Pelanggan yang ditunjuk secara efektif danefisien.
  • Menghubungi pelanggan melalui telepon dan membantu pelanggan untuk mendapatkan jawaban atau informasi yang dibutuhkan.
  • Menangani keluhan pelanggan dengan cepat.


Persyaratan:

  • Mampu berbahasa Inggris merupakan nilai lebih.
  • Memiliki pengalaman kerja sebagai Call Center minimal 1 tahun.
  • IPK minimal 3.00
  • Computer literate.
  • Responsif.
  • Siap bekerja shifting (24 jam).
  • Target oriented.
  • Memiliki kemampuan mengetik secara cepat lebih disukai.
  • Memiliki kemampuan komunikasi yang baik.
  • Pendidikan minimal D3/ S1 semua jurusan.