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Technical Consultant (Bali - Indonesia)
Company | TableCheck |
Address | Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pengembangan Perangkat Lunak |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Job Purpose
- Liaise with Global teams to ensure brand consistency
- Conduct regular feedback sessions with clients
- Provide onsite & remote support to clients to solve issues in timely manner
- Prepare User Guides & Manuals whenever needed
- Partner with Team Lead and Sales Representatives to support customers toward product adoption
- Design and deliver product trainings to clients and enable them to utilize TableCheck’s features fully & rapidly based on the client’s needs
- Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
- Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”
- Be an expert on product features and keep abreast of new feature launches and update team members
- Based in Bali
- Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a
- Availability to travel within Indonesia and SEA region when required
- Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS
- Solid customer service attitude
- Excellent verbal & written communication skills in English, and/or another European
- Willingness and ability to constantly learn & train others
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