Senior Airport Services Agent- Medan, Indonesia

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Medan, Indonesia as Senior Airport Services Agent.

Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Accountabilities

• Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
• Brief GHA on new procedures and ensure that they are implemented accurately and fully.
• Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
• Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
• Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
• Ensure passengers are assisted smoothly through airport facilities.
• Ensure smooth handling of Customer service at the station.
• Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
• Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
• Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
• Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
• Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
• Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
• Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Assists Duty Officer to handle company material and records.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

The successful candidate will have the following qualifications and skills:

• High level of computer literacy
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• Trade or Vocational qualification
• Ideally completed courses in Passenger Handling and Customer Services
• Must have a legal rights to live and work in Indonesia.
• Able to manage mishandled baggage services, including service recovery situations with customers.
• Excellent customer focus and service delivery.
• Excellent communication skills with fluency in English language.
• DCS experience and knowledge of ticketing is an advantage for this job
• Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.