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Conrad Bali - Personal Concierge Manager
Company | Hilton |
Address | Denpasar dan Sekitarnya, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pariwisata dan Perhotelan |
Expires | 2023-09-03 |
Posted at | 9 months ago |
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
- Manage a team of vibrant, well-mannered and groomed individuals as per company standards.
- Lead and manage the operational planning, continuous improvement and service quality of the Personal Concierge Team.
- Be personally involved with arrangements for VVIP guests. Inspect suites when ready with amenities.
- Embrace and develop a service culture through empowerment of team members to further enhance the ability of all team members to exceed customer expectations and deliver extraordinary experiences.
- Conduct regular departmental meetings, attend scheduled inter-departmental meetings and ensure relevant information is disseminated as required.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.
- Continually review and refine SOP's to suit actual operating conditions.
- Contribute ideas and cooperate in the execution of strategic plan initiatives in support of the company vision, mission, values and guiding principles.
- Provide input into research, development, evaluation and implementation of new products, services, technology, and processes in anticipation of changing guest needs.
- Directly responsible for the efficient and responsive operations of the Personal Concierge Team and fulfilling the operational requirement of the department.
- Identify, maintain and work with the Learning & Development team in developing and executing training needs for the Personal Concierge to ensure that quality standards are consistently met and/or exceeded in accordance with company standards.
- Mature, meticulous, resourceful, organized and able to work independently.
- Have impeccable follow-through and "Can Do" attitude and mindset.
- Candidate must have a good command of spoken and written English
- Pays attention to details and have strong customer service skills.
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