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Airport Services Duty Supervisor- Medan, Indonesia
Company | Qatar Airways |
Address | Medan dan Sekitarnya, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Manufaktur Komponen Penerbangan dan Dirgantara,Transportasi Kargo dan Paket,Maskapai dan Penerbangan |
Expires | 2023-09-23 |
Posted at | 8 months ago |
About The Role
- Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
- Facilitates ramp handling in liaison with all airport staff to expedite departures
- Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Manage and train the ticketing team
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Relevant College or University qualification
- High level of computer literacy
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent customer focus and service delivery.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- You must have the legal rights to live and work in Indonesia to be considered for this role.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- Excellent communication skills with fluency in English language.
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