Conrad Bali - Personal Concierge

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As a Personal Concierge for the Conrad Bali, you will be part of the Front Office Team which is the main connection between the Guests, the hotel, and the various hotel departments. A Personal Concierge truly influences the first impressions of our guest and VIP and therefore, is responsible for performing the following tasks to the highest standards:

• Contact Guests through pre-arrival email process and pre-arrival phone calls to welcome the Guests and ascertain their needs and special arrangements, as well as their arrival time.
• Be responsible for special room assignments and suite occupancies.
• Check the Guest arrival reports in advance and VIP Guests and coordinate with the housekeeping team on room allocations.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Welcome and fulfill the check-in process of guest and VIP Guests, including escorting Guests to their rooms and explaining the room amenities and facilities.
• Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.
• Serve as the main point of contact for guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.

What are we looking for?

A Personal Concierge for the Conrad Bali is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following skills and characteristics:

• Ability to multi-task while maintaining a positive attitude when working with Guests.
• Computer literate and able to navigate through the property management systems.
• Cash handling experience.
• Calm, efficient and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Previous experience in similar role.
• Proven ability to listen and respond to demanding Guest needs.
• Conflict resolution experience.
• Professional manner with an emphasis on hospitality and guest service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Bali

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office