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Customer Service Agent Who Is Able To Speak Melayu.

Company

Concentrix
Address Daerah Istimewa Yogyakarta, Indonesia
Employment type FULL_TIME
Salary
Category Konsultan Outsourcing dan Offshoring
Expires 2023-08-16
Posted at 9 months ago
Job Description

Responsibilities:

  • Review all NPS & journey-related surveys and approve or reject surveys to be posted.
  • Responding to posts and messages received from clients’ social media accounts.
  • Executing escalation queue on refund-related inquiries due to travel cancellation.
  • Responding to all customers’ concerns regarding travel queries.

Requirements:

  • High on teamwork and engagement. Mature & has analytical thinking.
  • Willing to work in a rotational 24/7 shifting schedule.
  • Willing to work from our office in Yogyakarta.
  • Good proficiency in Melayu and English (reading and writing).
  • Bachelor’s degree holder.
  • Preferably having prior work experience in Customer Service, specifically for online travel agents will be a plus.