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It Help Desk Jobs

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
Help Desk Administrator Jobs
By PT Mitra Kasih Perkasa (MKP) At Semarang, Indonesia
Fresh Graduate or Experience in administration/help desk support.
Strong knowledge of Microsoft Office.
Excellent communication, analytical skills, & complain handling.
Ability to work in a fast-paced environment and manage multiple priorities.
Bachelor's degree in computer science, IT/SI, or related field.
Willing to work with shifting hour.
Help Desk Leader Jobs
By PT. HGT Services Indonesia At Area DKI Jakarta, Indonesia
Monitoring tiket permintaan yang diajukan customer
Melakukan komunikasi, eskalasi dan koordinasi dengan internal/eksternal tim terkait permasalahan yang dihadapi
Membuat dan mengatur jadwal kerja Help Desk Officer
Melakukan review dan evaluasi atas kinerja Help Desk Officer
Berpengalaman minimal 4 tahun di bidang yang sama sebagai Supervisor/ Team Leader di Customer Service/ Call Center
Bersedia bekerja dengan pola shifting
It Help Desk Support
By SPE Solution At Kota Tangerang, Indonesia
Manage complex, data-drive investigations and deliver solutions
Adhere to the defined Service-Level-Agreement (SLA) requirements
Bachelor’s Degree in Information Technology or Computer science or equivalent work experience
1+ years of experience supporting software application and technology systems
Minimum 1 year experience constructing and executing SQL queries, would be PLUS
Having knowledge in Fintech, Payment Gateaway and Virtual Account
Information Technology Help Desk
By PT. Kairos Utama Indonesia At Banda Aceh, Indonesia
Demonstrate strong communication abilities to address consumer inquiries via various channels such as phone, email, web forms, and more.
Offer problem-solving expertise and proactively keep users updated on issue statuses.
Efficiently manage IT documentation and tasks.
Minimum 5years experience as IT Support L1 / IT Helpdesk and 3 years in IT Helpdesk (L2)
Have good communication skills in Bahasa or English both oral and written
Having knowledge in one or more of the following systems : Windows, Outlook, UNIX, ORACLE, SQL, SAP
Information Technology Help Desk Administrator
By Bintang Indokarya Gemilang At Brebes, Indonesia
• Provide incident management for all in-scope assets.
• Tickets resolution within scope of support, with the use of remote diagnosis and resolution where appropriate.
• Manage proactive monitoring using relevant tools and manage the alerts and tickets generated to closure.
• Single point of contact for end user to log incident and service request
• Provide first level support to resolve the issues.
• Coordinate with different support team to ensure issue resolved with proper resolution recorded
Information Technology Help Desk Support
By SPE Solution At Kota Tangerang, Indonesia
Manage complex, data-drive investigations and deliver solutions
Adhere to the defined Service-Level-Agreement (SLA) requirements
Bachelor’s Degree in Information Technology or Computer science or equivalent work experience
1+ years of experience supporting software application and technology systems
Minimum 1 year experience constructing and executing SQL queries, would be PLUS
Having knowledge in Fintech, Payment Gateaway and Virtual Account
Information Technology Help Desk Analyst
By PT Nordic Solusi Indonesia At Batam, Indonesia
HAVING ACTIVE GOOD ENGLISH CONVERSATION SKILLS IS A MUST, ANY CERTIFICATE IS A PLUS.
Required Skill(s): Problem-Solving, Customer Service, Attentive, Decision making
IT knowledge (Basic support and troubleshooting) is an asset
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform first-level troubleshooting through diagnostic techniques
Generating daily and weekly reports for scheduled server backups
Information Technology Help Desk
By Macro Trend Technology At Area DKI Jakarta, Indonesia
1. Menguasai Instalasi dan Konfigurasi PC/Laptop
2. Menguasai troubleshooting: Hardware & Software, Sistem Aplikasi
3. Bekerja sama dengan vendor untuk menyelesaikan problem PC/Laptop baik hardware maupun software
4. Menjaga dan monitor SLA tiket setiap hari
Help Desk Operator Jobs
By PT. Entrepreneur Trust Digital At Jakarta Raya, Indonesia
We are looking for talented individuals for Operator Helpdesk
Receive problem reports from users / customers.
Verify the reports received are reports from internal parties or external parties.
BRI 9 reports to the Ceria Operation Team and BRIAPI Operation to examine and resolve problems.
Job type: Contract Fulltime Onsite- Jakarta
Working Onsite: Monday-Friday; WFO in Jakarta
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
Help Desk Technician Jobs
By Macro Trend Technology At Area DKI Jakarta, Indonesia
1. Menguasai Instalasi dan Konfigurasi PC/Laptop
2. Menguasai troubleshooting: Hardware & Software, Sistem Aplikasi
3. Bekerja sama dengan vendor untuk menyelesaikan problem PC/Laptop baik hardware maupun software
4. Menjaga dan monitor SLA tiket setiap hari
Information Technology Help Desk Support
By Elabram Group At Area DKI Jakarta, Indonesia
Advanced knowledge of help desk software and remote-access systems
Have experience in MacOS environment (prefer those who are currently using Mac)
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
Knowledge of computer software systems, including databases, office applications, and operating systems
Excellent analytical and diagnostic skills
Reporting Directly to IT Service Delivery Specialist
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.
It Help Desk Intern
By KMPlus Consulting At Jakarta Raya, Indonesia
Problem-solving abilities: Strong analytical and critical thinking skills to identify and resolve IT-related problems efficiently, often under time constraints.
Strong technical knowledge: Proficiency in troubleshooting software and hardware issues, understanding of operating systems, and familiarity with common productivity tools.
Excellent communication skills: Ability to effectively communicate technical concepts to non-technical users and provide clear instructions for issue resolution.
Here are 5 requirements of IT Helpdesk Intern:
As a IT Helpdesk Intern, you will:
It Service Desk Analyst
By SLB At Area DKI Jakarta, Indonesia
Maintain Global Asset Management database with updates related to the assigned hardware.
Professional management of employee relationships at all levels.
0-3 years of experience in the same field.
Excellent verbal and written communication skills.
Ability to manage several projects simultaneously while working under pressure to meet deadlines.
Provide second-line investigation and diagnosis.
Information Technology Help Desk Support
By PT Talisman Insurance Brokers At Jakarta, Indonesia
Manage and update documentation related to technical support
Should be able to draft System Requirement Specifications and Details system design documents for projects
Understand project thoroughly and review requirements, specifications, and implementation
Good knowledge of software quality assurance methodologies,tools, and processes
Good Hands-on experience in Manual testing
Have at least one programming language skill C#/.Net/ HTML/ CSS
It Service Desk Jobs
By Square Gate One At Kota Tangerang, Indonesia
Substantial experience in IT support to customers.
Deep knowledge of network concepts and IT based knowledge
Have good communication skill in Bahasa Indonesia and English
Answering incoming calls in a timely manner
Being 1st level support for resolving problems reported by users
Ensurring support activities are monitored / logged, tracked and resolved appropriately and in a timely manner
Mgr-Desk Jobs
By Four Points by Sheraton At Makassar, Indonesia

ジョブ番号 23104011 求人カテゴリ Rooms & Guest Services Operations 場所 Four Points by Sheraton Makassar, Jalan Andi Djemma No. 130, Makassar, South Sulawesi, Indonesia 地図で表示 スケジュール Full-Time ...

Information Technology Help Desk
By Mitra Integrasi Informatika, PT At Jakarta Raya, Indonesia
Melakukan Support terhadap user untuk insiden ringan yang dapat di Solving melalui remote dan panduan
Memiliki skill komunikasi yang baik
Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Request terkait Operasional IT Harian 24x7
Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian
Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait
Monitoring Insiden dan service request melalui Sistem Tiketing serta melakukan follow up terkait progress Tiket yang berjalan

Are you looking for an exciting new opportunity in the IT field? Join our team as an IT Help Desk Specialist and be part of a fast-paced and dynamic environment. You'll be responsible for providing technical assistance and troubleshooting to our customers, as well as helping to maintain our IT systems. If you're passionate about technology and customer service, this is the perfect job for you!

IT Help Desk job skills required:

• Technical knowledge of computer hardware, software, and networks
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Excellent customer service skills
• Knowledge of IT service management principles
• Knowledge of IT security principles

What is IT Help Desk job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience with help desk software
• Knowledge of ITIL principles

What is IT Help Desk job Knowledge?

• Knowledge of computer hardware, software, and networks
• Knowledge of operating systems, such as Windows, Mac OS, and Linux
• Knowledge of network protocols, such as TCP/IP and DHCP
• Knowledge of remote access technologies, such as VPN and RDP
• Knowledge of troubleshooting techniques

What is IT Help Desk job Experience?

• Previous experience in a help desk or technical support role
• Experience with customer service
• Experience with IT service management principles
• Experience with IT security principles

What is IT Help Desk job Responsibilities?

• Respond to customer inquiries via phone, email, or